When we arrived at approximately 3:30PM our room was not ready. (check in is at 3PM). Based on the chaos in the lobby, it was apparently that most rooms were not ready. The desk staff seemed flustered, and the customers were becoming agitated. When we finally did get a room, it was fine. The bed was very good, and the sheets, were wonderful. That night in the bar, the bartender was very confused and made my Old Fashion with no alcohol. I watched him make it right in front of me. When I pointed this out he was very embarrassed. It wasn't intentional, and actually quite humorous, but indicative of the staff. The benefit for us, is we were able to utilize their fenced long term parking lot for the 15 days that we were gone. Reasonable priced, and I felt confident, as the entire lot is fenced.