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Holiday Inn Eugene - Springfield
Ranked #4 of 14 Hotels in Springfield
Certificate of Excellence
Reviewed 20 September 2017 via mobile

Horrible customer service. My mother and I were flying back Home when my mother got suddenly very sick and taking off the plane by ambulance and now in the ICU At the good Samaritan at Riverbend Hospital I stayed at the holiday inn for two nights and then was informed there was no accommodations for me The next night. I feel the reason why I'm out is because of the hospital fees were discounted and they would prefer to have higher paying clients but with certain circumstances they could be a lot more human and sympathetic to my situation but they are not, were not and basically not even friendly about it

Stayed: September 2017, travelled with family
Thank Cindee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franziska W, Manager at Holiday Inn Eugene - Springfield, responded to this reviewResponded 3 October 2017

We very much appreciate your feedback regarding your recent stay with us, Cindee! We are so sorry to hear that your mother suddenly had to be hospitalized. We also wanted to sincerely apologize that you couldn't stay with us longer. Unfortunately your stay was over a home football game, and we are sold out completely for those game days. We would under no circumstances make a guest leave due to the rate they were paying. We are happy to honor special rates, we were simply sold out during that time. Again, we are so sorry that we weren't able to accommodate you, and we want to apologize that our staff did not handle your situation in the right manor. We will make sure to review this with our front desk staff to ensure that this is an isolated incident. Thank you so much for writing a review, and we hope you had safe travels!

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3 - 7 of 260 reviews

Reviewed 19 September 2017

I stayed one night here on the way back from Crater Lake to Portland. The location is convenient and close to restaurants, shopping mall and even a movie theatre within a few minutes drive. I drove 10 minutes in the morning on some very pleasant roads to get to the park and run on Pre's Trail, which is a flat 4 miles trail along a river lined with wood chips and it was great. The hotel itself felt relatively upscale and the room was very comfortable. The only complaint is the TV's picture qualify left quite a bit to be desired. This is my first time staying in a Holiday Inn and I would stay here again.

  • Stayed: September 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank CdnInWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franziska W, Manager at Holiday Inn Eugene - Springfield, responded to this reviewResponded 20 September 2017

Thank you for your recent stay with us! We're so glad to hear that you had a good stay, and that you liked our convenient location, close to shopping, restaurants, and the movies. It's also great to hear that you found our hotel upscale, very clean and comfortable. Thank you so much for your review, and we look forward to seeing you again next time you're in the Eugene area!

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Reviewed 8 September 2017

I usually like Holiday Inns for their up keep and how clean they are. Not so with this Holiday Inn. The carpet in the room was stained and areas of the curtain were ripped and cut open. The rest of the room appeared clean. There is an Italian restaurant in the hotel and it serves a free breakfast. There is a sports bar across the parking lot which has good food.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jlfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franziska W, Manager at Holiday Inn Eugene - Springfield, responded to this reviewResponded 11 September 2017

Thank you for taking the time to write a review! We are glad that you enjoy the Holiday Inn brand, and that you found the room clean. We appreciate you letting us know about the carpet stain in the room, and we will have our maintenance team take care of this. We're so glad that you enjoyed the surrounding area and the complimentary breakfast at the hotel. Thank you so much for your stay with us, and we hope you will visit us again in the future!

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Reviewed 7 September 2017

Our company had to be in the area for a little over a month, our crews were constantly changing in size and configurations. We left early, we came back late. Our guys worked 10-12 hour days. The hotel accommodated us above and beyond!! The beds were comfortable, the rooms were beautiful and cleaned daily! The service we received was above and beyond amazing!! Thank you!! SMAF Environmental.

Room Tip: Pet friendly!!
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  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Angie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franziska W, Manager at Holiday Inn Eugene - Springfield, responded to this reviewResponded 8 September 2017

Thank you so much for your review, Angie! We are thrilled to hear that we were able to easily accommodate your crew for over a month of time. We're glad that the beds were comfortable and that the rooms were nice and very clean. Thank you so much for your stay with us, and we hope that we can assist you again in the future!

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Reviewed 27 August 2017

Our family group stayed overnight during a busy eclipse trip. Despite the capacity crowds, the hotel was clean, adequately staffed, quiet, and responsive to guests needs. The location is fine for commercial shopping, fast food, and mid-range dining options. We used the indoor pool and hot tub, which made for a pleasant stay.

Stayed: August 2017, travelled with family
Thank Nan5049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franziska W, Manager at Holiday Inn Eugene - Springfield, responded to this reviewResponded 28 August 2017

Thank you so much for staying with us during the eclipse! We are happy to hear that despite the full hotel it was clean, quiet, and the staff was responsive to everyone's needs. We're glad you our convenient location nearby many dining options and shopping. Thank you for your review, and we hope you enjoyed watching the eclipse!

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Additional Information about Holiday Inn Eugene - Springfield

Address: 919 Kruse Way, Springfield, OR 97477-1074
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Springfield
#3 Romantic Hotel in Springfield
#5 Family Hotel in Springfield
Price Range: RM404 - RM855 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Eugene - Springfield 3*
Number of rooms: 153
Official Description (provided by the hotel):
Eugene Hotel Offers Free Shuttle Service For a convenient location and 'excellent'- rated service, visit the newly built, 100% smoke free Holiday Inn Eugene North - Springfield, Oregon. Our hotel's location near I-5 puts guests just a few miles from Mahlon Sweet Airport (EUG), and we offer free shuttle service to the airport. Our hotel in Springfield is located just minutes from the University of Oregon's Autzen Stadium and Hayward Field. You can see a performance at the Hult Center for the Performing Arts or go shopping at the Gateway Mall, both are just a few miles from our hotel. In Eugene, you'll find numerous vineyards that offer both tours and tastings of locally produced wines. Our North Eugene hotel is conveniently located near the new PeaceHealth RiverBend Hospital, Symantec, Oregon Research Institute, Hexion Specialty Chemicals, PacificSource and other businesses in both Springfield and Eugene. Lodging at our hotel gives you access to the more than 4,000 sq. ft. of meeting space, as well as our 24-hour business center. Our smoke free Springfield, OR hotel's amenities include a heated, indoor pool and spa, a 24-hour fitness center and our Italian restaurant and lounge, Amici, which serves breakfast and dinner. Looking for a room or suite with free high-speed Internet access, triple-sheeted bedding, a 32-inch flat screen HDTV and a large workspace? Look no further than our Holiday Inn Hotel in Eugene. ... more   less 
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Also Known As:
Holiday Inn Eugene - Springfield Hotel Springfield
Holiday Inn Springfield
Springfield Holiday Inn

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