We couldn't find the rental and spoke with your management person who had no idea where the rental exists. We eventually found it on our own, but couldn't unlock the key lockbox (probably in or repair like the rest of the place). The exterior appearance of this "cottage" looked like it is in complete disrepair, showing no sign of any pride of ownership or cleanliness. We never did open that door. We called and spoke with a management person at Vacasa but she offered nothing in the way of help. We were forced to make other arrnegements and were fortunate to find something that same day. We would like a full refund please.