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Holiday Inn Express Hotel & Suites Chambersburg
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Reviews (234)
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142
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All reviewsfront deskhot tubhighway sidesausage gravyfree breakfastbreakfast barvery nice hotelbreakfast staffindoor poolthe room was niceeasy accessbed was very comfortableexercise roomwould stay here againhot breakfasthielaken
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3 - 8 of 234 reviews
Reviewed 30 January 2018 via mobile

Just wanted to say to the staff. Keep up the good work. Beds are comfortable and everything you need in a room. Nice location with places to eat in walking distance. Fresh coffee and a outstanding breakfast.

Stayed: January 2018, travelled on business
Thank kfdengine5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

We booked this Holiday Inn Express because it was conveniently located for our trip from NC to NYC. We did not expect any surprises, but we got them. We found our room to be immaculate and the staff to be extraordinarily friendly. In the breakfast room, we met Dottie, who was friendly, upbeat, and helpful. She went out of her way to make sure we had everything we wanted. She also told me she has worked there 13 years, and that the management gives everyone Christmas Day off (except one desk clerk). We are happy to recommend this hotel, and will stay here again.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded 22 December 2017

Dear Jeffrey,

We are so pleased that you had an great first impression of our location! I will be sure to inform the staff that their efforts have been noticed, as they love hearing all the wonderful reviews we get. Thank you for recommending our hotel and we look forward to seeing you again in the near future.

Sincerely,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

This hotel was perfect for the six of us to stop for a night. The suite had plenty of room for us and it was clean. Breakfast was decent for a free buffet. It was booked to capacity when we arrived due to a baseball tournament, but we didn't hear too much noise. We would stay again.

Stayed: July 2017, travelled with family
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded 18 October 2017

Dear Erica,

Thank you for choosing our location for your traveling needs. We are so pleased to hear that all six of you had a perfect stay. We look forward to seeing you again in the near future!

Sincerely,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

We recently stayed at this location for one night while passing through on I-81. We enjoyed our stay and had no issues. Front desk was very pleasant and voluntarily switched our room to the non-highway side of the hotel. Room was clean and quiet. Breakfast had real Cinnabon cinnaman rolls which everyone enjoyed. We would stay here again

Room Tip: One side of the hotel is close to I-81
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank woodytoepath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded 18 October 2017

Dear Guest,

We are so pleased to hear that you had a "very nice stay in Chambersburg with family"! We can all relate to how important spending time with your family is and we are thankful we could make this an enjoyable experience! I'm glad that your whole family enjoyed our breakfast including the Cinnabon Cinnamon Rolls. We were so excited to add those to our breakfast bar! We look forward to your next stay with us!

Sincerely,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

We checked in after a long day on the road. Room was musty smelling, but we chalked that up to the AC being off. Turned it on and went to bed. My wife and I both woke up to a room that felt like a rain forest... damp, clammy... sinuses all plugged up. When we checked out and communicated this to the front desk person, she said "i have 2 other rooms like that. Our maintenance guy is out and the new guy doesn't know what he is doing". End of conversation. She handed us our receipt. Ok then. As a Holiday Inn Gold member, I would suggest using the Hampton Inn at the same exit.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank 353karlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded 26 August 2017

Hi 353karlm,

Thank you for your stay and for being an IHG Rewards Club Gold Elite member. I appreciate the high rating you gave to our location. However, I'm sorry to learn that the air conditioning system of your room did not work well during your stay with us. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. Kindly note that we do not take your comments lightly. We will be sharing your feedback with our management to help us focus on improving the quality of our facilities and services.

We value your patronage and hope we can welcome you back and provide you with a better experience in the future.

Kind Regards,

Christian C.
Case Manager
IHGService

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