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All reviews the penthouse courtyard by marriott kiddie pool front desk king bed halfway point hot tub excellent hotel comfortable stay late check pull out sofa breakfast buffet exercise room peach street nice size off the highway up to date
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Reviewed 10 April 2018

Stayed here as part of a package with Splash Lagoon. Room was a nice size and it was clean. Bed was comfortable not sure about the fold out couch as hubby slept on it without opening it giving us girls the king size bed. He did say however that the couch not made into a bed was very comfortable. Room has a fridge, microwave and coffee maker. My only complaint is the heat/air control. It is more of what you expect from a budget motel I expect an actual thermostat when staying at such a nice hotel. I spent my night up and down adjusting the temp.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank mykidsr1derful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 11 April 2018

Dear mykidsr1derful,

Thank you for taking the time to fill out a review about your most recent stay at the Courtyard Erie Ambassador Conference Center. As we take great pride to ensure that each and every guest has their best stay ever, we are glad to hear you enjoyed your room and we do apologize about the heat/air control. We will share your feedback with the correct hotel team to ensure that this is an isolated issue that is corrected immediately moving forward. Again, thank you for taking the time to write the review you did and we hope to have you stay with us again if your travel plans bring you back to the area!

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Reviewed 28 February 2018

This is a typical Marriott Courtyard Hotel. It featured a generous number of lobby seating areas, updated rooms, and overall was clean and comfortable. It had the normal Starbucks bistro, where you can get breakfast, or a light lunch or dinner. The bar was available until late evening. Breakfast is not included with the room. Staff were all friendly and professional.

A couple notes--
Our room, on the first floor, and near the lobby, was in a much higher traffic area than I prefer. The hall had a tile floor, and there were meeting rooms at either end of the hall, plus a public bathroom across the hall. So there was constant traffic going by our room. With the door closed and fan running, the noise was not too bad. But not my first choice. As we requested a room with a roll-in shower, it may be that this is the only one in the hotel.

Room had a king bed and a single pull out sofa, fine since we were traveling with only one child this trip. You would need a cot for a second child.

Exercise room had windows that overlooked the pool, which gave it an open feel.

Decor -- all the redone Marriotts seem to be going for the "contemporary but bland" look. Our room was gray and taupe, with accents of brown. The single piece of artwork was a textured panel that looked like wall paper. A couple bright throw pillows and more interesting art --perhaps a landscape with some color-- would go a long way to giving the room some visual interest.

  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank L_Shultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 2 March 2018

Dear L_Shultz,

Thank you for taking the time to write a nice review about your most recent stay at the Courtyard Erie Ambassador Conference Center. We do take great pride to ensure that each guest has a great stay at our hotel. We do thank you for all of your feedback and yes the only room we have with the roll-in shower is on the first floor. Again thank you for taking the time to write the review you did and we appreciate all of your feedback and we hope to have you stay with us again if your travel plans bring you back to the area!

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Reviewed 18 January 2018

We got a late start for a drive to Buffalo and chose this hotel because of it's location. Had trouble booking a room online so I called in directly. The young lady I spoke with was very nice and set us up with an excellent rate and noted our late check in. When we arrived our room was clean and spacious and the front desk staff was wonderful. Will choose this hotel again for any future layovers on our way to Buffalo!

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 21 January 2018

Dear Carol G,

Thank you for taking the time to write such a great review about your most recent stay at The Courtyard Erie Ambassador Conference Center. We do take great pride to ensure that each and ever guest has their best stay ever at our hotel. We are glad to hear that you were able to get a room here with us and at a great rate. We do have an excellent staff here and we are glad to hear you had a great stay. Again, thank you for taking the time to write the great review you did and we hope to have you stay with us again if your travel plans bring you back to the area!

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Reviewed 14 January 2018 via mobile

The staff at this hotel is outstanding. They are eager to please and thoughtful to the details that make your stay here great. I was here for the second time for business and they remembered me from a year ago and remembered my preferences for room type. Tom, Allyson and the front desk manager, Cherryll are great.

Stayed: January 2018, travelled on business
2  Thank Just4DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 18 January 2018

Dear Just4DJ,

Thank you for taking the time to write such a great review about your most recent stay at The Courtyard Erie Ambassador Conference Center. We are happy to hear that you enjoyed your stay with us. We do have an excellent staff here that is always attentive to each and every guest's individual preferences and needs. Again, thank you for taking the time to write such a great review and we hope to have you stay with us again if your travel plans bring you back to the area!

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Reviewed 22 December 2017 via mobile

We have stayed here a couple of times driving through PA. Each time the rooms have been clean and the check-in staff are always friendly and helpful. The rooms have a coffee maker, microwave and mini frig. It is close to restaurants and the interstate. We will stay here again.

Stayed: December 2017, travelled with family
Thank sjsnys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 24 December 2017

Dear sjsnys,

Thank you for taking the time to write such a nice review about your most recent stay at The Courtyard Erie Ambassador Conference Center. We do take great pride to ensure that each and every guest has their best stay ever. We are happy to hear you enjoyed your stay. We do have an excellent staff here and we are conveniently located near many restaurants, both locally owned and chain. Again, thank you for taking the time to write the nice review you did and we look forward to having you stay with us again when your travel plans bring you back to the area!

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