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RM 457
Fully refundable before Thu, 28 Mar
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Traveller rating
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All reviews water park splash lagoon jacuzzi tub queen suite pull out sofa cinnamon rolls mini fridge yogurt nice size parking lot the breakfast area off the highway waterpark kitchenette desk
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Reviewed 17 March 2017

Our recent one night planned vacation at the Holiday Inn (connected to Splash Lagoon) turned into a two night stay due to unforeseen weather event. The desk staff, Aly, quickly took care of us and made sure we were well accommodated. Being so well taken care of under stressful circumstances made our stay so much more enjoyable. We love staying at this Holiday Inn and book it regularly. Hotel is clean and all amenities are provided. It is close to Splash Lagoon for quick access through the hotel. Kids feel at home and love coming back!

Room tip: Rooms facing main road are somewhat noisy.
Date of stay: March 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 18 March 2017

Thank you so much for taking the time to write such a positive review of our property! Our staff takes great pride in providing exceptional service! Come back and visit us any time!

Emily C.
Assistant General Manager

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Reviewed 21 February 2017 via mobile

This year we did a double Queen room for a family of 5. Lots of room came with a fridge and a microwave. The ice machines were on the fritz on our floor and one below us but that is the only complaint. Rooms are clean and the breakfast spread is amazing something for everyone. The check in process was a bit hectic this time around since it was a holiday weekend, however overall another great visit. We love this location since it is attached to splash lagoon and a short walk to water park.

Date of stay: February 2017
Trip type: Travelled with family
Thank MrsG102013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 18 March 2017

Thank you so much for the review! We're glad you enjoyed your stay with us! We look forward to accommodating your family in the future!

Thank you!
Emily C.
Assistant General Manager

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Reviewed 20 February 2017

I typically stay at Marriott's but after the last bad experience at the Residence Inn in Erie, I decided to try the Holiday Inn for this business trip. No luck there either.

When my travel agent made my reservation, a standard king room was requested. When I checked in, I was given an ADA room. I requested to change it to the room that was originally requested but the front desk told me they were sold out and I was stuck with it. Fine...

I was in room 301, a corner room facing the road. I woke up in the middle of the night from road noise and the room was freezing. I turned on the heater and was greeted with a loud screeching noise. The heater was SO LOUD I couldn't run it. I called the front desk at 4am to report the issue and the attendant offered to move me to another room. REALLY?! I thought they were sold out? Had my initial request been honored upon check-in I wouldn't be sleep deprived and grumpy leaving this awful review.

On the plus side, the room was nice and updated. The food at the attached restaurant was nice and the employees were friendly. But I'll never come back again.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank snlewis715
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Erie (Summit Township), an IHG Hotel, responded to this reviewResponded 7 March 2017

Hello snlewis715,

Thank you for staying with us and for leaving a review. It is very unfortunate that you were not able to fully enjoy your stay with us due to the room allocation, the noise challenges and the condition of the heater. Please accept our sincerest apologies for any inconvenience this may have caused you. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future.

Once again, thank you for staying with us and hope you visit us again.

Best Regards,

John O
Case Manager
IHGService

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Reviewed 4 January 2017 via mobile

Stayed for one night for a splash lagoon vacation with the family. We were able to check in early and enjoy the water park from a prime location. Room was relatively clean and larger than most with a pullout and jacuzzi tub. Included breakfast was standard but much appreciated.

Date of stay: December 2016
Trip type: Travelled with family
2  Thank 943deborahw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 January 2017

We're glad you enjoyed your Splash Lagoon vacation! We look forward to accommodating your next stay with us!

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Reviewed 3 January 2017 via mobile

If looking for customer service DONT stay here. Sold out for new years weekend and 30 min wait to check in. Reason: housing keeping staff called in sick. Gold member should have been ready without waiting. 20 min breakfast wait with only one station open. Business center printer out of ink. Only had excuses no problem solving skills. Holiday Inn should look into removing Thier name. No recognition of being a holiday member. This has been our second stay.

Date of stay: January 2017
Trip type: Travelled with family
2  Thank 662rebeccaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 January 2017

Thank you so much for being an IHG Rewards Gold member and for taking the time to write such an honest review of our property. I sincerely apologize for the inconveniences you experienced during your stay with us. While negative reviews are not always easy to receive, I can assure you that we will use this information to provide better services to our future guests!

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