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“Staff are wonderful and very helpful”

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Residence Inn Philadelphia West Chester/Exton
Ranked #5 of 9 Hotels in Exton
Reviewed 3 May 2017

When we checked in we had a bit of a problem with our room. Nick Perrotta, the Ast. Manager resolved the issue quickly. Great job on his part and his effort was typically of how the rest of the staff we worked with did.
For example, the weekend we arrived the place was booked solid. The housekeeping staff had a overwhelming amount of work to do -- and they showed creativity in getting this done -- for example, since we hung a "come back later" sign on the door they left us a 'goodie bag" of supplies. As one of the staff told me they did not want us to think that we were forgotten, and they were not sure they would be back to our room anytime soon.

Good location for touring Valley Forge, First State NP in DE and the Brandywine Valley. The hotel is well maintained, and includes a historic 1711 home on the property. We had the suite (even though it is not a one bedroom it is very nice for two people, with the bedroom in a set aside area.

Room Tip: We like the ground floor -- easy entry and exit if you have a pet
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  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank gfindlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Residence Inn Philadelphia West Chester/Exton, responded to this reviewResponded 3 May 2017

Greetings gfindlan,

We're so happy to hear you enjoyed your stay and that we were able to provide you with everything you needed. We strive to create a superior guest service experience so that you may relax during you time away.

It's great to hear you got a chance to get out and experience a number of the historic sights and tours the area offers, and we hope to see you again next time you return!

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11 - 15 of 204 reviews

Reviewed 24 April 2017

Stayed here for 1 evening earlier in the month. We like Residence Inns (Please see review for our most recent stay in Hanover/Lebanon NH), but this place was the worst of the worst. Checked in, unloaded vehicle, up to room. Hit in the face hard with heavy cigarette smoke. We do not smoke and did not ask for smoking room. Load stuff back down to car, back to front desk. Oh "so sorry", get another room. No cigarette smell, but what a worn out dump of a place. Little couch in room looks like what someone has dumped to the curb. Superficial clean only (sheets changed, tops of counter wiped), but look around and the place has not seen a real clean in forever. Oh, favorite part, get receipt under door morning we leave, all in good order, but find a charge applied to our Marriott Card 3 days later as merchandise. Called to question and Nick says was a tax on pet charge. Ask him to email receipt and the receipt he mails shows the total as $100. (which we paid on card) not this additional charge. OK Nick, easy enough to dispute it with Chase (Marriott card). Just a sad excuse for a Residence Inn.

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LMJST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
extonri_11, General Manager at Residence Inn Philadelphia West Chester/Exton, responded to this reviewResponded 26 April 2017

Dear LMJST,
I am so sorry to hear you did not have a pleasant stay with us. I appreciate your feedback and the entire team is working hard to correct these discrepancies. As you are aware, exceptional cleanliness and service is our top priority and are happy to continue to make positive changes. Thank you again,

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Reviewed 12 April 2017 via mobile

I stayed at this hotel on business this month and found it to be just average. The staff was super nice... however the hotel is dated and the gym is like a closet. I'm Gold elite member with Marriott and I love their hotels, however I find with the residence Inn's that they seem to get a lot more wear and tear then the average hotels. This hotel is in desperate need of a remodel. I'm a much bigger fan of the courtyard, Spring Hill suites and Fairfield Inn's.
On the plus side this hotel is close to the turnpike near restaurants and a new Starbucks!

Stayed: April 2017, travelled on business
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
extonri_11, General Manager at Residence Inn Philadelphia West Chester/Exton, responded to this reviewResponded 13 April 2017

Thank you for your feedback! Fitness is important to travels and we understand that our fitness center is limited. Because of this we are working to set up an agreement with a local gym to allow our guests to expand their exercise time and experience! I am also happy to inform you that we are beginning to make updates to the hotel starting with new mattresses. We will continue in this direction to ensure we are providing the most comfortable space away from home as possible. Thank you again for your loyalty to Marriott and for visiting the Residence Inn!

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Reviewed 11 April 2017

i stayed here with my family while travelling through the area on business. nice, clean rooms for a great price! comfortable room sizes, well-appointed kitchen and bathroom.
complimentary breakfast is delicious. staff is very nice and accommodating. would definitely stay here again.

  • Stayed: April 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
extonri_11, General Manager at Residence Inn Philadelphia West Chester/Exton, responded to this reviewResponded 13 April 2017

Thank you so much for your kind words! We are so glad you were able to enjoy our amenities including the buffet breakfast, while stretching out in the larger suites. We hope you were be able to stay with us again in the near future!

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Reviewed 1 April 2017 via mobile

I am in hotels every week and rarely comment unless I receive exceptional service. Nick at the front desk went above and beyond to get me into a wonderful room. Had not stayed there before and will definitely return. Breakfast was also a step above most hotels. Rooms are fairly new and there's a pizzeria uno right next door that delivers. Overall a pleasant experience and Nick is a credit to your organization.

Stayed: April 2017, travelled solo
Thank gerard r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
extonri_11, General Manager at Residence Inn Philadelphia West Chester/Exton, responded to this reviewResponded 4 April 2017

Dear Gerard R,
Thank you so much for your kind words and I am so happy to hear you were able to take part in our complimentary buffet breakfast!! I hope that if you should return to the area that we will see you again soon!

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Additional Information about Residence Inn Philadelphia West Chester/Exton

Address: 10 N Pottstown Pike, Exton, PA 19341-1227 (Formerly Residence Inn Philadelphia Great Valley/Exton)
Region: United States > Pennsylvania > Exton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Exton
Price Range: RM477 - RM722 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Philadelphia West Chester/Exton 3*
Number of rooms: 96
Official Description (provided by the hotel):
Enjoy a refreshing stay at Residence Inn Philadelphia West Chester/Exton, the leading choice among Exton, PA hotels. We put you within minutes of West Chester University, Great Valley, QVC Studio Park and Exton Square Mall, plus the fascinating history of Valley Forge and Brandywine Battlefield. Sports teams enjoy being near United Sports Training Center, Power Play Rinks, and Iceline. Our corporate guests are convenient to West Pharm, Bentley, Belfore, Johnson & Johnson, West, Faro, Lockheed Martin, and Pipeline. Our hotel near Philadelphia features separate working and living areas, fully furnished kitchens and free Wi-Fi. ... more   less 
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Also Known As:
Residence Inn Philadelphia Exton Hotel Exton
Residence Inn Exton
Exton Residence Inn

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