I usually do not review chain restaurants because most people know what to expect, you aren't reading Trip Advisor to discover McDonalds or Taco Bell. However, when an establishment has such a "I could care less" attitude about service, I cannot let it go.
We ordered a pie using the internet app. This app gives you a time your pizza will be ready. I don't expect the pie to be ready exactly on time, but this pizza was 22 minutes late. Once they collected my money, nobody even made eye contact with me. If I did not have hungry kids waiting for the pizza I promised, I would have asked for a refund. Of course that assumes anyone would have appeared behind the counter and asked if they could help. They sure weren't busy cleaning the place.
When I received the pizza, I asked why the pizza was delayed. After I waited another 2 minutes, I heard the manager say, "Tell him the oven is acting up."
At least she was telling the truth. When I took the Pizza home, the crust was not fully cooked.
The franchisee and Pizza Hut Corporate need to take notice. The only reason I went to Pizza Hut was to save time. There is better Pizza available just down the road at 3-4 family run pizzerias. Uggh!
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