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Reviews (606)
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All reviewssausage gravyroom was cleanwaffleshershey parkclose to the airportgreat rateking bedwould stay here againhot breakfastenjoyed my staynice stayvery nice hotelchecking infitness centerthe breakfast areaminute drivequinn
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55 - 60 of 606 reviews
Reviewed 9 August 2017 via mobile

We had to have management come clean the room again. There was hair in both beds, the bathroom had what looked to be toothpaste on the faucet, and the shower walls had smear marks. For what is cost for the weekend, find another place. You can do better.

Stayed: August 2017, travelled with family
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this reviewResponded 12 August 2017

Dear Chris D
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future.
We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts.


Regards,
Debbie B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

This Best Western is a great place to stop. It is clean and all of the employees we encountered were super helpful. The brekfest was very nice and the room was clean and comfortable. There are some very nice resturants nearby and it is convenient to nearby attractions.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this reviewResponded 8 August 2017

Dear Michael R

Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. I am happy you enjoyed our Complimentary Hot Breakfast Buffet during you stay.
We look forward to seeing you in the near future.


Regards,

Debbie B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

The grounds were well maintained and the lobby was as well. I was disappointed that after a 5 hour drive we arrived 20 minutes before check in and had to wait to be checked in. Not fun with a 5 year old.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank G7934NXmichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this reviewResponded 8 August 2017

Dear Guest,
Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-985-1600. Thank you again ,
Sincerely,
Debbie Banton
General Manager
Best Western Plus Harrisburg East Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

Great location of the interstate, quiet area, very spacious rooms that appeared to be recently updated, hot water on demand, breakfast items were plentiful, will use this hotel again when returning to area

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 62kirkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this reviewResponded 8 August 2017

Dear 62kirkn,

Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room.
We look forward to seeing you in the near future again.


Regards,

Debbie B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

This location was one of the best stays I've had at a hotel. Very clean, comfortable bed, spacious, and great water pressure and temperatures. My family and I were very pleased with our stay. If your visiting Hershey Park it is a great place to stay.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank L4626JBjosephf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this reviewResponded 8 August 2017

Dear L4626JBjosephf

Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room.
We look forward to seeing you in the near future.


Regards,

Debbie B

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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