So, this is my second visit and review of the Hershey Trolley Works. And because my first experience was 10/10 awesome and this time was about 7/10, my review may sound a little more negative than it needs to because the first time was SO great. Here's what made the difference: 1.) the TOUR GUIDE- this time we had an older gentleman named Chuck as the tour guide. While Chuck was pleasant enough, his voice was a little garbled, a little gruff, a little harder to understand than the young man we had as a tour guide the first time. The younger tour guide spoke crisper, clearer was more energetic and just was more audible. 2.) The PACE OF THE RIDE- This time, the driver drove a lot quicker. At times I didn't even feel like I was on a tour as we were riding at the same pace as other vehicles just driving on the road. Of course, he slowed at some key points, but I feel like this time was rushed so much more than the first time and we sped past some stops that we stopped at for a few minutes on the first time. It was very hard to take pics, which I didn't really do as a result. 3.) The TOUR WAS CUT SHORT. The first tour I went on was in April, this time was August. Peak vs. non-peak crowds make a difference I know. But because there was SO much traffic pouring into the Hershey complex on this day, and the trolley takes the same route as everyone else, our tour was cut short to accommodate the about 20-25 minutes that it took us just to make it back into Chocolate World. So in addition to being rushed, we skipped some things altogether that were part of my first experience because of traffic-BUMMER! If I'd had this experience first, I probably wouldn't have been so disappointed. However, my first time was flawless and because I knew what the first time entailed, this time was a little disappointing. I still think that this activity is definitely worthwhile and I recommend it for all. The history, the sights and of course, the chocolate that gets passed around all during the tour are must dos in Hershey. However, since I have done it a couple times now, I just may skip peak season excursions and go when I visit off-season and there is a little more time and attention given to the tours.