This is a below par hotel that is just about satisfactory, where a few small things could be done to improve it significantly. It’s in a good location on the outskirts of Wootton Basset, the rooms are OK (ish) , the service is friendly but shambolic.
I booked an executive double which was in the main house, this was affected by some noise from the bar/restaurant area on the ground floor so would suggest better to book a room in one of the annexes, which are separate buildings and are much quieter.
My room suffered from an awful smell which seemed to be a sooty smell that was coming from the (unused) open fireplace in the room. Suspect this was due to a chimney that badly needed cleaning. Reception claimed they had not had complaints re this before and no staff had noticed it (I found this difficult to believe, as it was not possible to stay in the room with the window closed as it was so strong).
The room itself was large with plain but functional furniture, apart from the smell it was clean and tidy apart from some stains on the light coloured carpet and a crack in one of the window panes. There was a nice bathroom with a large bath and over bath shower. No shower gel was provided in the dispenser on the wall in the bathroom and there were no separate bottles (only shampoo).
We only ate breakfast as the main kitchen was being refurbished and although it should have been complete before we arrived, it was not and so diner was just a shipped in curry (that we avoided). Breakfast service was quite poor as hot food items ran out and took time to be replaced whilst I was trying to get my breakfast. This happened on both mornings I was there.
The maintenance regime of this hotel needs to improve and training of staff needs to improve in the restaurant. The upgraded kitchen will no doubt be an improvement but people is really what needs to be concentrated on.
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- Also Known As:
- Marsh Farm Wootton Bassett