Good for a short stay. Room was smaller than what it look on the web but clean & neat. Obviously, newly renovated so furniture and deco were fresh & up to date.
However, they failed badly at customer service. Checking in was pretty bad, almost like the front counter lady was hassled by receiving customers into the business. Counter staff on reception on Friday 10th Nov at 3pm was almost unwelcoming, ignored my presence and interacted only with my partner. It was as, we were an interruption to whatever she was doing at the time.
Inadequate and not acceptable way of conducting any kind of business, especially in the hospitality area, where business depend on recurring customers.
Gaby Asenjo 13/11/17
- Official Description (provided by the hotel):
- Situated by the river, surrounded by lush, tropical gardens, Ballina Palms Boutique Motel is close proximity to Ballina CBD and Ballina's beautiful beaches. Ballina Palms Boutique Motel is your private oasis in Ballina. Serene, spacious, stylish ground floor accommodation, Guest facilities and very reasonable rates, Ballina Palms Boutique Motel is the ideal choice for Business clients, family holidays or a romantic getaway with someone special. ... more less
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