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“Good Motel rooms, Bad in making customers feel welcome.”

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Ballina Palms Boutique Motel
Ranked #5 of 20 Hotels in Ballina
Certificate of Excellence
Reviewed 13 November 2017

Good for a short stay. Room was smaller than what it look on the web but clean & neat. Obviously, newly renovated so furniture and deco were fresh & up to date.

However, they failed badly at customer service. Checking in was pretty bad, almost like the front counter lady was hassled by receiving customers into the business. Counter staff on reception on Friday 10th Nov at 3pm was almost unwelcoming, ignored my presence and interacted only with my partner. It was as, we were an interruption to whatever she was doing at the time.

Inadequate and not acceptable way of conducting any kind of business, especially in the hospitality area, where business depend on recurring customers.

Gaby Asenjo 13/11/17

Room Tip: rooms close to pool are more private
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gaby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 207 reviews

Reviewed 9 November 2017

The grounds have a Buddhist theme which immediately set a comforting tone. An undercover seating area with this calming theme would suit a group get together. The room was fresh and beautifully presented in decore and especially in attention to detail - small touches so nice. Plenty of utensils in the cupboards which allow you to make a meal in the kitchenette if you wish - many places forbid it. We liked it so much we booked in again on our return trip.

Room Tip: We had rooms 6 & 7 which were on the main road, but did not impact our stay in any way.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Teaset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

The rooms here are very clean and there are nice little touches everywhere. There's a pool that has nice surrounds. There's also a huge balinese hut which you can lounge about in, with lots of pillows. The wifi worked really well (even up the back of the hotel). The only issue - sticky feet from floor cleaning residue - they obviously clean well & thoroughly! Would stay again. Close to the beach - walking distance. About a 10 min walk to the centre of town approx. Quite location. A general store is located about 200 mts away - burgers & newspapers & necessities etc. The bowling club is about a 4 min walk if you want a proper meal & drinks.

Room Tip: you can view their rooms on their website. They all look individual & with cuteness factor
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  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

Beware this establishment advertises no vacancy at 7pm when I turned up outside. Even tho Trip Advisor says there are rooms. Disappointing, but read previous review on how owners are tired! They used to close motels early around 6pm in the 1980/1990's but in this day you need to be accessible for success.

Stayed: September 2017, travelled solo
Thank Laurel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Stayed two nights with friends. The motel is situated a couple of hundred meters from the water and a short walk from town.
We occupied rooms 1 & 2 decorated Balinese style & modern, spacious, very comfortable & very clean. The pictures on the website are true representations.The bathrooms vary in size with the smallest being quite adequate / functional. This motel is very private in a quiet street. Walk along the river up to the local RSL club for a fantastic meal or on Saturdays visit the small fresh produce market for a coffee & delicious snacks, check it out!

Stayed: September 2017, travelled with family
Thank Goretti_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ballina Palms Boutique Motel

Address: cnr Owen Street & Bentinck Street, Ballina, New South Wales 2478, Australia (Formerly Ballina Palms Motor Inn)
Phone Number:
Region: Australia > New South Wales > Ballina
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 Hotels in Ballina
Price Range: RM 408 - RM 447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ballina Palms Boutique Motel 4*
Number of rooms: 13
Official Description (provided by the hotel):
Situated by the river, surrounded by lush, tropical gardens, Ballina Palms Boutique Motel is close proximity to Ballina CBD and Ballina's beautiful beaches. Ballina Palms Boutique Motel is your private oasis in Ballina. Serene, spacious, stylish ground floor accommodation, Guest facilities and very reasonable rates, Ballina Palms Boutique Motel is the ideal choice for Business clients, family holidays or a romantic getaway with someone special. ... more   less 
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