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“Great Location, Terrible Management”

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Byron Bay Beachfront Apartments
Reviewed 16 November 2017

We found the website terribly misleading, we booked 4 beds in a 2 bedroom unit plus requested 2 baby cots and were quoted one price so we booked, only to be told just before arrival the babies would be charged at adult prices at an extra $180 for the week. The cots would have been cheaper to buy and they already have them in house which I thought was double dipping. Had we known this we wouldnt have booked here.
The beds didnt have quilt covers on them just the raw duvet which we found quite unhygienic.
Be wary of the credit card fees as they don't state the % charged but charge you anyway, many hidden costs which we found misleading.
Payment terms state payment on arrival so my husband gave his credit card on arrival and we had an early flight home so we didnt think we had to pay again at check out, and Mark the Manager sent threatening emails and calls saying they would call the police all before we had reached home, overall his management style was quite aggressive to deal with not the type you would think would be running a holiday place.
The guest bedroom door handle was faulty and I was trapped inside the bedroom for half hour, a major OHS fire risk however it was handled swiftly with a locksmith. I was just very lucky my mother in law was at home at the time as my baby twins were on the other side of the door.
Overall, great location, courtyard 1 is newly refurbished, the apartments arent serviced so I thought the nightly rate of $350 wasn't great value.

Stayed: November 2017
1  Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 73 reviews

Reviewed 23 August 2017

Our family including 2 teenagers enjoyed the accommodation greatly. We had 3 bedrooms for everyone to spread out, the living area was terrific & our own little balcony for relaxing. Very friendly and accommodating management, clean, well appointed and perfect location for walking to main eateries, shopping, attractions & beach! Would love to stay again.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Karina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

Stayed for 5 nights during August 2017. Very good place to stay, we had a courtyard unit which was 2 bedroom/2 bathroom which was found very clean on arrival. Close walk to main beach & town centre. On site mangers Jenny & Mark were friendly & helpful and gave us good tips on what to do and see in Byron and surrounds.

All local eateries and shops are within easy walking distance to the units & there was certainly no noise issues with traffic etc. The complex also had a very good covered & clean BBQ area which we

Would certainly stay here again when visiting Byron Bay.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017

very good location.ideal for a family of 4,u have everything u need
.clean spacious rooms.the owner came to see if we need anything .
pool and a small garden.
free internet and parking.
washing machine and a dryer wich is very practical when u travel for a long period.

Room Tip: take second floor to have a nicer view
See more room tips
  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank _gabrielleassouad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017 via mobile

Due to the after effects of a cyclone turned tropical storm, all roads heading west or north were closed due to historic flooding so my family and I checked into this wonderful beachfront property for one night (unit 4) and we loved it! Good shape very clean and fully equipped....the on site manager was fantastic as well. Well worth the cost of such a central location!

Stayed: March 2017, travelled with family
Thank courtlands2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Byron Bay Beachfront Apartments

Address: 39 - 41 Lawson St | PO Box 130, Byron Bay, New South Wales 2481, Australia
Region: Australia > New South Wales > Byron Shire > Byron Bay
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites
Hotel Style:
Ranked #31 of 66 Speciality Lodging in Byron Bay
Price Range: RM 900 - RM 2,152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Byron Bay Beachfront Apartments 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Beachfront Apartments face north onto the Park, just 25 metres to Byron's beautiful Main Beach, with no roads to cross. This is the perfect place for Families & kids of all ages.Just a couple of minutes walk will have you in the heart of Byron Bays unique shopping village where you can be entertained by an array of buskers & street performers. "When in Byron, do as the Byronians do" and get along to the colourful craft markets every Sunday in Byron and surrounding towns.Our holiday apartments are 2 & 3 bedrooms, with ocean views, direct park access, and have absolute beachfront location. ... more   less 
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