Overall, we had a nice stay at Hotel Gosford. Restrooms are clean, room is within expectation, location is very near shops and train station. On our checkout day, we left in the morning to do some last minute touring. We have already prepared our bags so we dont need to spend too much time packing on our return. We have kept in mind to be back at the hotel before the checkout time. We are already outside the hotel 15mins before checkout when the staff called me to validate if we are checking out, and I said yes. When we went inside, the cleaners have already opened our room and moved some of our stuff. My roommate has placed her travel adapter on top of the side table and it was no longer there. I asked the cleaner if she saw it and she said, she put it inside one of our bags. It is unacceptable to open someone else’s bag!!! You have already called me and I told you we are leaving on the checkout time. In other hotels, they would just charge the customer for late checkout and would not move their stuff. In our case, we weren’t even late!!
Management should pay attention to this as this is disappointing. I will be thinking twice about booking this hotel again.More
- Free Wifi
- Free Parking