Let me just start off by saying customer service at it's FINEST. We went to the counter to "reserve" a spot on the list. We were told 20-30 minutes and it was no more than a 10-15 minute wait. We were greatly surprised with how prompt they were. They seated us outside and within 10 minutes we began to get chilly. A busser went and got a manager and he put on the heat tower for some added warmth. My friend ordered a Pepsi, a loaded cheddar cheese burger (it came with fries) and for dessert she got the Oreo Cookie Cheesecake. I ordered an unsweetened iced tea with lemon, a margarita pizza and for dessert I got the Reese's Peanut butter Cup Cake Cheesecake. Before our meals came out, our waiter served us our drinks followed by a honey wheat bread and a white bread (both fresh out of the oven) and fresh butter. The service and the food were both phenomenal.
Now you're probably asking, if all this was good...why only a 4? The answer, when we were done with dinner, dessert and paid the bill we had to use the restroom. We live a tad over an hour from KOP, so the restroom was a necessity. Upon entering, the bathroom smelled HORRIBLE. We waited a few minutes and it was then our turn. Under my stall and the next, someone decided to dispose of their bloody tampons. Also, there was what looked to be feces toilet water on the floor between the stalls (which would greatly explain the disgusting smell upon entering the restroom). I did report the DISGUSTING bathroom to the front desk and the girl assured me she would have maintenance go clean it. Whether it happen or not, I do not know. The restroom experience WILL NOT affect coming back in the near future. We had a great time and it was well worth the drive.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.