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All reviews la fitness breakfast buffet room service nice lobby hotel restaurant nice hotel front desk staff stayed here for one night dance competition directly across the street business trip first floor nice stay huge mall dining options staff was very friendly sized bed
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Reviewed 10 October 2016

Our room was very clean and the breakfast buffet was amazing. I stayed in the hotel with my mother but the bathroom door couldn't shut all the way down. It was awkward to stay in that room with my mother. Thanks to the front desk agent elbatina. He took his time and found us a room where the bathroom shuts all the way down. I would definitely come back

  • Stayed: September 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank mohamad a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 12 October 2016

Dear Guest,

Thank you for your excellent review! We really appreciate your kind words. It is nice of you to share your experience here.

We are especially grateful to you for recognizing our hotel for being very clean and that our breakfast buffet was amazing! Most of all, we are very happy that Elbatina took care of the issue with your bathroom door to your satisfaction. We appreciate your patience and your kindness to acknowledge his efforts.

We look forward to the opportunity of serving you again very soon.

Sincerely,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016 via mobile

I have stayed in the crown plaza on business trips for over 10 years and it never lets me down. It's a solid 4 star hotel and probably the best in KOP. A lot of the staff have been there for years which is good sign. They also remember you when you return which is nice. Great location for the mall and the capital grill. The shuttle bus is great for dropping all the way to collegeville. Make sure you ask for a remodelled room. They are the nicest

Stayed: October 2016, travelled on business
Thank Conor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 5 October 2016

Dear Guest,

Thank you for your excellent feedback! We really appreciate all of your kind words. We are especially grateful to you for returning time and time again over the years. I have been here 11 years myself and have been privileged to work along side all of those excellent associates that you referred to in your note. I know they will be pleased that you were satisfied with your recent stay.

We are honored that you select our hotel, each time, when visiting King of Prussia. We hope to be able to continue to exceed your expectations on every visit.

Thank you again for your positive feedback. We hope to have the opportunity of serving you again very soon.

Sincerely,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2016

I stayed here about a year ago and had a mixed experience. I recently stayed again at this hotel on a Saturday night and was pleasantly surprised. The front desk was pleasant in and out, and the room was absolutely gorgeous. The Sunday breakfast was SUPERB! The young lady who takes care of made to order omelette was pleasant and extremely professional. She is definitely an asset to this hotel along with its location. Would definitely stay here again. Our room was extremely quiet and comfortable! Great job!

Stayed: October 2016
Thank lee88psu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 4 October 2016

Dear Guest,

Thank you for your very positive review! We appreciate that you would take the time to write and share your experience here.

We are grateful to you for returning and giving us another opportunity to impress you. We are also very happy to know how much you enjoyed your stay, especially that you found your room so nice and breakfast superb. Most of all, we are pleased to know that you found Amanda our breakfast cook outstanding.

We hope to have the opportunity of serving you again very soon.

Sincerely,

Bob McGowan
General Manager

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Reviewed 3 October 2016

If you are coming to the King of Prussia Mall, this is a good bet for your night stay. You can walk to the mall as well as several dining options. The hotel itself is average. The breakfast was mediocre at best. There is a bar but it seemed small. Rooms were a bit outdated, but still comfortable.

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank ozdess9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 3 October 2016

Dear Guest,

Thank you for your feedback. We appreciate that you would take the time to write and share your experience here.

We are very happy to know that you enjoyed your stay. We are especially pleased to know that you found the hotel's location to the King of Prussia Mall appealing. We are sorry that you didn't enjoy our breakfast buffet as most guests do. We want you to know that we continually revise and refresh our offerings in an attempt to meet everyone's individual tastes and preferences.

We do hope to have the opportunity of serving you again very soon.

Sincerely,

Bob McGowan
General Manager



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Reviewed 29 September 2016 via mobile

I spent the last weekend at this hotel. Unfortunately, the room that I stayed in was not very clean. It was evident that the air filter in the air-conditioning unit had not been cleaned in quite some time and the room smelled bad. The room was very small and the bathroom did not have a bath tub. Maid service did not show up until after 5 pm on Friday, and then after 3 pm on Saturday. I was not impressed with breakfast, given that I had to pay an additional fee for it. There was on going construction within the hotel on the first floor next to several of the rooms. There was no security to address the incoming traffic of construction workers and hotel guests as doors were left wide open for anyone to enter. Finally, when entering from an outside side door after 6 pm a room key is required. The keys frequently had to be exchanged at the front desk because they were faulty and would not open the doors. When returning to the hotel at dark in an unknown area this is unsafe for guests as they have to walk around the outside of the entire building to get back in the front. I was very unsatisfied with my stay and will not be staying here again.

Stayed: September 2016, travelled on business
Thank SEM256S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 4 October 2016

Dear Guest,

Thank you for your feedback! We appreciate that you would take the time to write and share your experience here.

We are very sorry to hear that you did not enjoy your stay as most guests do. We certainly will follow up to make sure the security key access to the side entrance is functioning properly. Thank you for brining it to our attention. For future reference, we have about 35% of the hotel guest rooms with tubs. Just let us know that is what you desire while here and we will always make that happen.

Again, we are disappointed that you did not find everything to your satisfaction but we hope to have the opportunity of serving you again and will ensure you have a perfect stay.

Sincerely,

Bob McGowan
General Manager

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