This is an attractive property with nice size rooms, well furnished, with especially good bathrooms (sizable, clean, good drainage, good lighting, lots of towels, etc). The cost is completely reasonable for what you get, including microwave, refrigerator, coffee maker, etc. The personnel is unfailingly pleasant, but one gets the sense that, alas, they are not well-trained or experienced in what they've been asked to do. It's as though they've all just graduated and are giving their jobs a try. Examples: There was a definite disconnect between the phone reservations I made and what happened at the facility (reserved 3 rooms, one supposed to be a small suite; requested all three be put on my credit card). In fact, the "suite" was not a suite; it was a serious struggle to get the rooms charged to me when the three parties had arrived separately and their credit cards requested and charged at the time of check-in. What I was trying to convey (including changing two of the three rooms--one because it wasn't as explained on the phone; one because there was a dog involved and they housed us outside of the elevator; front desk person denied knowing I had a dog with me...ABSURD....) was received with blank stares, silent pauses, etc. Could not get any assistance unpacking car and getting luggage, etc. into the hotel--not even good instructions as to how to accomplish this on my own, by way of the back door. One of the rooms had not been dusted at all--possibly ever. The waitress in the restaurant at breakfast was pleasant and accommodating, but stood behind the person from whom she was taking the order so she could not be seen and the order could not be heard. Eventually, things were accomplished as hoped and the stay was essentially pleasant. Would definitely return, but ready to fight for the most basic of essentials. Tip: Get everyone's name!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, IHG and HotelQuickly so you can book your Holiday Inn Lansdale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Lansdale Hotel Kulpsville
- Best Western Kulpsville
- Kulpsville Best Western