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“Great staff”

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Hampton Inn Lancaster
Ranked #5 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 13 October 2017

This was our first trip to Amish Country. We usually try and find a Hilton/Hampton Inn when we travel. Check is staff was fine. There was a glitch in that the HHonors app would not work and no one at the hotel could get it to. Not a big deal for me. We were relatively close to the attractions at Amish Country. It is an easy drive. Because of a medical condition that my wife developed we had to cut our stay short and return home immediately. The desk personnel was very helpful courteous.
Now, the downside, The room was small and crowded. The sheets did not fit the bed and ended up wrapped around me. And, my pet peeve with Hilton/Hampton is the use of paper cups, plates and utensils in the room and at breakfast.

Room Tip: Maybe a single king would give more room.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
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Thank jcwdz88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree R, Director of Sales at Hampton Inn Lancaster, responded to this reviewResponded 31 October 2017

Jcwdz88,
Thank you for your feedback. I'm so happy you enjoyed our team, who works very hard to ensure every guest has a positive and memorable experience. I'm also glad you enjoyed our convenient location, and that our Front Desk team was able to assist you during a seemingly stressful time due to a unforeseen medical condition. We will certainly pass your feedback regarding the paper cups, plates, and cutlery to Hilton, as we are beholden to our brand standards in order to provide a consistent and positive brand experience as a Hampton property no matter where you visit. Again, a sincere thank you for review, and we look forward to the opportunity to host you and your wife again in the future.
Kindly,
Bree Robinson, Director of Sales

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24 - 28 of 829 reviews

Reviewed 11 October 2017 via mobile

We just got back home this morning after staying here for two nights. Everyone who works here is extremely courteous and they go out of their way to help you. The 24 hour coffee was a bit cool later in the afternoon and the desk clerk immediately made fresh for us !We will definitely stay here again.

Stayed: October 2017, travelled with family
Thank sallyannd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree R, Director of Sales at Hampton Inn Lancaster, responded to this reviewResponded 14 October 2017

Sally,
Thank you so much for your glowing review! I'm so pleased that you felt the happiness and pride that each of our team members has when it comes to their role in guest satisfaction at the Hampton Inn Lancaster, and that you enjoyed your stay over all. We greatly appreciate your feedback and your business, and look forward to hosting you again sometime soon!
Warmly,
Bree Robinson, Director of Sales

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Reviewed 11 October 2017

Each member of our party of four was extremely satisfied with the room and hotel. The complimentary breakfast was satisfying and saved us a little money that could be used for our shopping trip. Would definitely stay there again if in the area.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hampton
Thank karenmb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree R, Director of Sales at Hampton Inn Lancaster, responded to this reviewResponded 14 October 2017

Karen -
Thank you so much for your kind review! I'm so happy you enjoyed your time with us, and were able to enjoy our complimentary hot breakfast buffet, newly upgraded room, and all the great shopping we have a stone's throw away from our property. We would love the opportunity to host you again (the Outlets have GREAT holiday sales!) and provide you with another positive and memorable experience. Thank you again for your comments!
Kind Regards,
Bree Robinson, Director of Sales

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Reviewed 11 October 2017

Have stayed at many Hampton Inns over the last years. This one lacked that special "clean, clean" feel. Also, too many variables in pricing for same number of persons and type of rooms. The staff was very friendly and accomodating. There were too few seats at breakfast time. Outdoor trash cans were filled to overflowing much of the time.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 187thomasz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree R, Director of Sales at Hampton Inn Lancaster, responded to this reviewResponded 14 October 2017

Thomas -
Thank you for providing your feedback regarding your most recent stay with us at the Hampton Inn Lancaster. I'm happy you were pleased with our great team, who works very hard to provide our guests with positive and memorable experiences. Per the Hilton brand, we provide various discounts to guests based on their loyalty (i.e. Hilton Honors), memberships to different groups (i.e. AAA, military), and if they go through a third party site (i.e. Advanced Purchase). I hope this provides some additional insight to your experience with different pricing. Again, thank you so much for your comments, and for choosing the Hampton Inn Lancaster!
Best,
Bree Robinson, Director of Sales

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Reviewed 10 October 2017

We stayed two nights (2 adults, a toddler, and baby) during Columbus Day weekend while on our Lancaster family trip. We had a queen studio room (I think that is what it was called). L-shaped room with queen bed in one end and sofa sleeper in the other end. The room worked fine for us. All of the staff from the check in desk to housekeeping were very nice and courteous. Our one complaint - although the room was very neat and mostly clean, we found the floor was very dirty. Not dirty as in needed a vacuuming, but dirty as in needing a shampooing. The bottoms of our socks were black within just a short time. I understand it is unreasonable to expect a hotel to shampoo the carpets very often, but we thought how dirty our socks got so quickly was unusual compared to other hotels we've stayed at. All in all though, we did like the hotel otherwise, including the nice breakfast spread, so if we stay here again, we'll just bring slippers or extra pairs of socks.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Dana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree R, Director of Sales at Hampton Inn Lancaster, responded to this reviewResponded 11 October 2017

Dana -
Thanks so much for taking the time to review your most recent stay with us. I'm happy to hear that you found our team both nice and courteous, and enjoyed your Queen Studio room and our complimentary hot breakfast buffet. I will pass along your feedback to our housekeeping team, as cleanliness of room is always top of mind. I am however, glad that you felt satisfied with the cleanliness of your room overall. Thank you again for your comments, and thank you for your business! We look forward to host you and your family again when you come into Lancaster.
Kindly,
Bree Robinson, Director of Sales

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Additional Information about Hampton Inn Lancaster

Address: 545 Greenfield Rd, Lancaster, PA 17601-5833
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lancaster
#3 Family Hotel in Lancaster
#5 Romantic Hotel in Lancaster
Price Range: RM404 - RM817 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Lancaster 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Discover Amish Country and much more from the Hampton Inn Lancaster. Our hotel is located close to major attractions in Lancaster, PA and surrounded by shops and restaurants within walking distance. We're just minutes from Downtown Lancaster, famous for First Friday, the East Coast's oldest existing indoor farmers' market, historic Fulton Theatre, boutique shops, fine dining and nightlife. Enjoy a unique theatre experience at Sight and Sound Millennium Theatre or the American Music Theatre and shop more than 500 outlet stores at the nearby Rockvale and Tanger Outlets. Our friendly staff can direct you to the most popular Amish attractions, Lititz, PA, Strasburg Railroad or the PA Renaissance Faire. Families will love the excitement of Dutch Wonderland Family Amusement Park, Landis Valley Museum, Hands-on-House, and the North Museum. If you're here on business, Hampton Inn Lancaster is conveniently located near the entrance to the Greenfield Corporate Center adjacent to the Lancaster County Visitors' Center. Johnson & Johnson, Dart Container, and Tyson Foods are just a few of the companies you'll find nearby. Enjoy our contemporary lobby and guestrooms, complimentary daily breakfast buffet and waffle bar, and wake up rejuvenated from a great night's sleep in the Hampton Bed(R). Work out in our state of the art fitness center or walk the scenic trails near the hotel or relax in the seasonal outdoor heated pool and sun patio. Catch up on work in our 24 hour business center or from the comfort of your room with free high-speed WiFi, while enjoying a cup of coffee from our 24-hour coffee and tea bar. Getting hungry? The Olde Greenfield Inn and Ginza Sushi both offer our guests great discounts for dining with them and they are only a few steps from the hotel lobby. ... more   less 
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Also Known As:
Hampton Inn Lancaster Hotel Lancaster
Lancaster Hampton Inn

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