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Reviews (5,195)
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Reviewed 17 October 2017

Absolutely perfect. Everything you need is right on property. Indoor & outdoor pools. 2 restaurants, great, friendly staff. Clean, modern, well maintained.
We are already looming forward to our next get away here.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank davidmY2395ZU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 22 October 2017

Dear David M,

Thank you for taking the time to share your recent experience here at the Eden Resort and Suites. We are delighted to welcome you and your family and I am thrilled you enjoyed your experience so much, and we are your "new get away place"! Thanks for recognizing our ultra-clean and comfortable accommodations, personalized guest service, and many Eden Resort amenities all at a tremendous value :). Thank you for your business and the opportunity to be of service. Wishing you "Happy Autumn Blessings" --until we meet again!

Warm Regards,
Mark Clossey, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

This was our second family wedding, in four years, that was held at the Eden Resort. The venue is very nice. The service is wonderful and the staff usually goes above and beyond to make everyone as comfortable as possible.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank A5966JWrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 17 October 2017

Dear A5966JWrichardb,

"Welcome back", and thank you for your recognition of our outstanding team members who are genuinely committed to providing our Eden Resort guests with superior customer care and hospitality from the heart :). We thank you for your continued patronage, and delighted the wedding venue was very nice and the service complimented such a momentous occasion. We look forward to your return in the not to distant future. Thank you for providing us the opportunity to exceed your expectations once again. Wishing you safe travels in your journeys --until next time!

Kindest Regards,
Mark Clossey, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

The Eden Resort and Suites in Lancaster County provides excellent & friendly service, superlative décor, and a location close to all the main attractions. The place is huge and can accommodate more than one wedding at a time, as I saw when we spent time there recently. Suites are extremely spacious and includes every suite amenity one can think of, including a small-but-powerful light attached to the bed head-board, so one can read with all the room lights out. I was able to see the TV remote control features without disturbing hubby's sleep.....If I could offer a suggestion for improvement: I think a complementary full breakfast should be provided (instead of complementary coffee only) to guests at no additional charge. Such an amenity is usually standard at even the most modest of accommodations. Although we were treated to a lovely and lavish full breakfast by other family members, I feel this upscale resort can afford to provide a complementary warm breakfast for its guests. That said, we thoroughly enjoyed our stay at this Premier Best Western resort.

  • Stayed: October 2017, travelled with family
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Thank josie105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 17 October 2017

Dear Josie105,

Thank you for taking the time to share your recent experience with us at the Eden Resort and Suites. Thank you for recognizing our superlative decor, and every attention-to-detail. Our clean remote is a favorite feature and the illumination is to assure you do not have to bother anyone else at night --we're glad it worked :). We appreciate your business and high recommendation. Wishing you safe travels in your journeys.

Warm Regards,
Mark Clossey, GM

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Reviewed 13 October 2017

the suite (3 queen beds) was great - lots of room for family of four. outdoor pool area was nice, but not as spectacular as people say... it's just a pool! there is a play area, but it's for small kids. not even a slide for the older kids ... there was a deep end which was nice. Indoor pool was nice too. There was a hot tub for adults only, but lots of adults who let their children in anyway despite the sign and constant reminders from other guests and the pool boy (which made me look like a monster to my kids who didn't understand why i wouldn't allow them in). 2 restaurants on-site: Garfields absolutely disgusting... stay away. After trying both, we ended up eating at restaurants down the street, or even at Sheetz (gas station on site that has an excellent food service). Sheetz has self service kiosks... my kids loved ordering their own food. I had the best wrap ever there too - so we ate there often during our week's stay. lots to do in the area and right off the highway, so the location is good. evening time is pretty boring there - nothing to do at the hotel.
people seem to love this place and come back year after year... once was enough for me! nothing special to get me back there unfortunately.

  • Stayed: August 2017, travelled with family
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1  Thank SMich2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 15 October 2017

Dear Saramichela2017,

We are glad to read how much you enjoyed your guestroom (3 Queen Suite) during your recent stay with us at the Eden Resort and Suites. I am sorry the rest of your experiences did not wow you and convince you to come back in the future. We will always evaluate guest feedback and review all aspect of the Eden Resort experience, providing our leadership team with any opportunity to identify improvements and provide the very best in product and services. We take great pride in putting back into our Resort each and every year. We are proud of being in business and part of our community for 45 years. I hope you will choose to stay with us again when travels whether for business our pleasure bring you back to Central Pennsylvania and the Eden Resort and Suites. Please call on me at 717-560-8415 if I can be of future assistance.

Kind Regards,
Mark Clossey, GM

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Reviewed 13 October 2017

Eden Resorts is a first class facility with first class staff at every level. From housekeepers to the front desk your needs are their needs. I cannot say enough about their service and concern. Eden Resorts is the place to relax and rejuvenate.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Best Western
Thank patricec993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 14 October 2017

Dear Patricec993,

We are happy to hear you enjoyed your experience and we were able to exceed your expectations in all aspect of the Eden Resort and Suites. We hope to see you again sometime soon! Don't forget to checkout our website and Facebook for new and exciting events in Lancaster County!

Warm Regards,
Mark Clossey, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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