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“Two Day Getaway”

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Eden Resort and Suites, BW Premier Collection
Ranked #2 of 40 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 weeks ago via mobile

First time stay, but definitely not the last. Already thinking of when to go back. The resort is beautiful. The room, the service, restaurants, the pools indoor & outdoor are perfect. So clean, so well kept. The people who work there are so nice & helpful. All the waitresses in the restaurants were great. I didn’t get all their names, but all who served us were very good. The waitress in Arthur’s for breakfast was fabulous. Her name is Christine. She served us the 2 mornings we were there. She has a great personality & made our breakfast so enjoyable. She took the time to give us directions & even made us a map. She was great. We recommend this resort highly. Can’t wait to go back. Thank You for our great getaway. The Gherlone’s from Staten Island.

Stayed: October 2017, travelled with friends
Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 4 weeks ago

Dear Connie G,

Thank you most sincerely for taking the time to share your recent experience with us at the Eden Resort and Suites :). Your kind compliments are greatly appreciated. We are delighted your Eden Resort experience exceeded your every expectation, and you brought home some fond memories of your travels. On behalf of Christine and all my Eden Resort colleagues sending you warmest wishes and kind regards. We look forward to seeing you again sometime soon!

Best Regards,
Mark Clossey, GM

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46 - 50 of 4,984 reviews

Reviewed 5 weeks ago

Absolutely perfect. Everything you need is right on property. Indoor & outdoor pools. 2 restaurants, great, friendly staff. Clean, modern, well maintained.
We are already looming forward to our next get away here.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank davidmY2395ZU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 4 weeks ago

Dear David M,

Thank you for taking the time to share your recent experience here at the Eden Resort and Suites. We are delighted to welcome you and your family and I am thrilled you enjoyed your experience so much, and we are your "new get away place"! Thanks for recognizing our ultra-clean and comfortable accommodations, personalized guest service, and many Eden Resort amenities all at a tremendous value :). Thank you for your business and the opportunity to be of service. Wishing you "Happy Autumn Blessings" --until we meet again!

Warm Regards,
Mark Clossey, GM

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Reviewed 16 October 2017

This was our second family wedding, in four years, that was held at the Eden Resort. The venue is very nice. The service is wonderful and the staff usually goes above and beyond to make everyone as comfortable as possible.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank A5966JWrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 5 weeks ago

Dear A5966JWrichardb,

"Welcome back", and thank you for your recognition of our outstanding team members who are genuinely committed to providing our Eden Resort guests with superior customer care and hospitality from the heart :). We thank you for your continued patronage, and delighted the wedding venue was very nice and the service complimented such a momentous occasion. We look forward to your return in the not to distant future. Thank you for providing us the opportunity to exceed your expectations once again. Wishing you safe travels in your journeys --until next time!

Kindest Regards,
Mark Clossey, GM

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Reviewed 16 October 2017

The Eden Resort and Suites in Lancaster County provides excellent & friendly service, superlative décor, and a location close to all the main attractions. The place is huge and can accommodate more than one wedding at a time, as I saw when we spent time there recently. Suites are extremely spacious and includes every suite amenity one can think of, including a small-but-powerful light attached to the bed head-board, so one can read with all the room lights out. I was able to see the TV remote control features without disturbing hubby's sleep.....If I could offer a suggestion for improvement: I think a complementary full breakfast should be provided (instead of complementary coffee only) to guests at no additional charge. Such an amenity is usually standard at even the most modest of accommodations. Although we were treated to a lovely and lavish full breakfast by other family members, I feel this upscale resort can afford to provide a complementary warm breakfast for its guests. That said, we thoroughly enjoyed our stay at this Premier Best Western resort.

  • Stayed: October 2017, travelled with family
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Thank josie105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 5 weeks ago

Dear Josie105,

Thank you for taking the time to share your recent experience with us at the Eden Resort and Suites. Thank you for recognizing our superlative decor, and every attention-to-detail. Our clean remote is a favorite feature and the illumination is to assure you do not have to bother anyone else at night --we're glad it worked :). We appreciate your business and high recommendation. Wishing you safe travels in your journeys.

Warm Regards,
Mark Clossey, GM

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Reviewed 13 October 2017

the suite (3 queen beds) was great - lots of room for family of four. outdoor pool area was nice, but not as spectacular as people say... it's just a pool! there is a play area, but it's for small kids. not even a slide for the older kids ... there was a deep end which was nice. Indoor pool was nice too. There was a hot tub for adults only, but lots of adults who let their children in anyway despite the sign and constant reminders from other guests and the pool boy (which made me look like a monster to my kids who didn't understand why i wouldn't allow them in). 2 restaurants on-site: Garfields absolutely disgusting... stay away. After trying both, we ended up eating at restaurants down the street, or even at Sheetz (gas station on site that has an excellent food service). Sheetz has self service kiosks... my kids loved ordering their own food. I had the best wrap ever there too - so we ate there often during our week's stay. lots to do in the area and right off the highway, so the location is good. evening time is pretty boring there - nothing to do at the hotel.
people seem to love this place and come back year after year... once was enough for me! nothing special to get me back there unfortunately.

  • Stayed: August 2017, travelled with family
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1  Thank saramichela2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 15 October 2017

Dear Saramichela2017,

We are glad to read how much you enjoyed your guestroom (3 Queen Suite) during your recent stay with us at the Eden Resort and Suites. I am sorry the rest of your experiences did not wow you and convince you to come back in the future. We will always evaluate guest feedback and review all aspect of the Eden Resort experience, providing our leadership team with any opportunity to identify improvements and provide the very best in product and services. We take great pride in putting back into our Resort each and every year. We are proud of being in business and part of our community for 45 years. I hope you will choose to stay with us again when travels whether for business our pleasure bring you back to Central Pennsylvania and the Eden Resort and Suites. Please call on me at 717-560-8415 if I can be of future assistance.

Kind Regards,
Mark Clossey, GM

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Additional Information about Eden Resort and Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range: RM494 - RM913 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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