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Reviewed 1 April 2021 via mobile

We all get the COVID thing, but we stayed here to have access to the family resort but just a room. Large families come here and as such make it nearly impossible to secure a time to swim or do activities. You have to wait until midnight to put your name in for the next day of swimming. We were here for three days and two nights and only able to secure one hour to swim. Would not recommend if you are booking for your kids to swim or play games.

Date of stay: April 2021
Trip type: Travelled with family
2  Thank 855tms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 3 April 2021

Thank you for taking the time to leave feedback about your recent stay here. As you are aware, COVID precautions warrant a reduced capacity at our pool. We apologize that you were not able to secure more swimming time; your experience is not the typical experience of our guests, including those with children. We hope that you will return to experience all that we have to offer. – Eden Resort Team

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Reviewed 31 March 2021 via mobile

We had a great stay at Eden! The villa was perfect for me, my husband and 2 toddlers with a bed and pull out couch. The playground was brand new and everything was clean. Staff was very friendly. Loved the communication through text to book time at the pool, which was also a great experience. We will definitely be visiting again!

Date of stay: March 2021
Trip type: Travelled with family
Thank sarahzab0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 2 April 2021

Sarah, thank you for your review and comments. We're glad to hear that you had a great stay here in a villa. We are here to help our guests have an exceptional experience, so we make communication as easy as possible, including via text. We look forward to your next visit. - Eden Resort Team

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Reviewed 30 March 2021

This was our first weekend away from our 5 children in over 2 years and the Eden Resort and Suites did not disappoint. From the welcoming atmosphere, cleanliness, and phenomenal staff we will definitely make this our first choice for another staycation. The staff was accommodating and courteous. While walking down the hall to my brother and sister-in-law's room carrying her birthday gifts a staff member in front of us turned around and asked if we needed assistance carrying anything. The room was spacious and comfortable and we loved the adults-only floor. We all actually decided to not go out and do an activity but stayed in the room and had beverages and played cards till after 2 AM. A big plus is where our room was and the "J" entrance we were a mere 100 steps to the Sheetz :) The only complaint we have is with the pool. We have no problem and understand the booking of time slots to ensure everyone's safety I wish it was open later for adults. Most places we have visited only allow adults after 10 PM. It was kind of hard to enjoy the hot tub. Otherwise, I really have no complaints at all. We easily made reservations for Arther's Terrace and the food was delicious.

Date of stay: March 2021
    • Sleep Quality
    • Service
Thank MarissaNicole2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 2 April 2021

Marissa, thank you for your review and comments. We're glad that you enjoyed your getaway here, including your room and Arthur's Terrace, and we appreciate your recognition of our team members. We appreciate your feedback regarding the pool as we are always considering how to enhance our guests' experience here. We hope that you can return soon. - Eden Resort Team

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Reviewed 24 March 2021

Visited the resort along with 11 relatives, we had booked one the the villas for the weekend but upon arrival we learned that there was a miscommunication with the dates. Unfortunately that weekend the resort was booked due to sporting events in the area so they had no available villas. Thankfully the manager Mr.Aaron was there to help out and he was very professional and understanding given the situation. In the end we were able to get very upscale accommodations because of Mr Aaron and both the 75 and 9 year old had wonderful birthday celebrations. Looking forward to returning come summer time.

Date of stay: March 2021
Trip type: Travelled with family
Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 25 March 2021

Thank you for your review and comments, D C. We're glad that we could help you and your relatives celebrate two birthdays and that you will be returning this summer. We look forward to welcoming you again. - Eden Resort Team

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Reviewed 14 March 2021

The resort is so nice! Very friendly and accommodating. We had absolutely no issues for our weekend getaway. We stayed on the adults only floor and it was very peaceful. They have alot of amenities like outdoor pool, indoor pool/hot tub that we did not take advantage of. We did order room service from arthurs terrace and it was good! Will definitely stay here again!

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Hvarcilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 15 March 2021

Heather, thank you for your review and comments. We're glad that you had a great weekend getaway here and that you enjoyed your room on our adults-only floor. We look forward to your next visit and hope that you can enjoy all of our amenities then. - Eden Resort Team

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