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Reviews (1,819)
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Reviewed 11 October 2017

About two months ago we stayed at Double Tree for the fifth time. It is one of our favorite hotels in the Lancaster area. From the warm chocolate chip cookies you receive at check in time, to the many smiles and and assistance you receive from the staff is a perfect location to stay when visiting the many tourist stops in Lancaster.

Room Tip: Suite with two rooms
  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank MAVIMOODEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 13 October 2017

MAVIMOODEY,
Thank you for sharing your feedback, and for choosing to stay with us again! We are happy you enjoyed everything our property had to offer, and look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

I stayed at this property for a conference. I had a very clean sleeping room located near our meeting space. All the employees were very nice, the food was great and the space that we used for our conference, including meeting rooms, location, cleanliness was outstanding.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank barbarapF1357BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 11 October 2017

barbarapF1357BD,
Thank you for sharing your experience, and for choosing to stay with us during your conference. We are happy you enjoyed everything, and hope you will return and visit with us again the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 10 October 2017

I stayed here for a seminar and it was a very awesome place. The room was very nice, beds comfy, and I slept like a baby. We had breakfast/lunch at the hotel and that is very good also. Service very quick and efficient. Wish I could have stayed longer, but maybe I will be able to take the family back sometime.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank douknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 10 October 2017

douknow,
Thank you for sharing your great experience, and for choosing to stay with us for your conference. We are happy you enjoyed your stay, and hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 9 October 2017 via mobile

We reserved a family suite. That meant we got a regular room where they removed the couch and put in another bed. There were only three places to sit other than the beds. Really cramped and there were only three of us. Not sure how this qualifies as a resort unless you count the indoor pool. Breakfast buffet is good. Would have enjoyed the make your own waffle machine.

Stayed: October 2017, travelled with family
1  Thank wadleyfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 10 October 2017

wadleyfla,
Thank you for sharing your experience, and for choosing to stay with us. We are a resort property due to our amenities including the indoor pool and water playground, the golf course, and an on property restaurant. We apologize that you did not enjoy the suite you were in, and will use your feedback as we prepare for renovations in 2018 and look to make improvements. We will also pass your suggestion about a waffle machine onto our food and beverage manager who is always looking for ways we can be better for our guests. We hope you will return and give us another opportunity to give you a great experience. Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 7 October 2017

I’m a Hilton gold member but when I checked in and requested an upgrade I was not given one. Room felt dingy although it was clean. I would have appreciated a light blanket in the room. Breakfast was fine

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank 999Bruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoryHK, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 8 October 2017

999Bruce, Thank you for sharing you experience and choosing to stay with us. I apologize an upgrade was not available during your visit. We value each and every Hilton Honors guest and appreciate your business. We are in the final planning of a room renovation that will start in January 2018 and hope that you will honor us with another visit.
Thank you,
Dory Hoffman Kumar, General Manager

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