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“Comfortable Room, Decent Bar.”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 12 October 2017

The room was comfortable, but they forgot to empty our trash and the refrigerator FROZE everything! The bar in the hotel served good drinks and very tasty pub grub. I'd return, but I'd make certain to set the fridge temp!

Room Tip: Ask for near the front elevator if you have mobility issues or lots of luggage.
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  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank meowgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 16 October 2017

meowgal,
Thank you for sharing your feedback and for choosing to stay with us. We will make sure to pass your experience onto our housekeeping manager so we can use your feedback as a learning opportunity for our staff. Thank you for providing feedback we can learn from and make improvements based upon. We hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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69 - 73 of 1,726 reviews

Reviewed 11 October 2017

About two months ago we stayed at Double Tree for the fifth time. It is one of our favorite hotels in the Lancaster area. From the warm chocolate chip cookies you receive at check in time, to the many smiles and and assistance you receive from the staff is a perfect location to stay when visiting the many tourist stops in Lancaster.

Room Tip: Suite with two rooms
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  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank MAVIMOODEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 13 October 2017

MAVIMOODEY,
Thank you for sharing your feedback, and for choosing to stay with us again! We are happy you enjoyed everything our property had to offer, and look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 10 October 2017

I stayed at this property for a conference. I had a very clean sleeping room located near our meeting space. All the employees were very nice, the food was great and the space that we used for our conference, including meeting rooms, location, cleanliness was outstanding.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank barbarapF1357BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 11 October 2017

barbarapF1357BD,
Thank you for sharing your experience, and for choosing to stay with us during your conference. We are happy you enjoyed everything, and hope you will return and visit with us again the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 10 October 2017

I stayed here for a seminar and it was a very awesome place. The room was very nice, beds comfy, and I slept like a baby. We had breakfast/lunch at the hotel and that is very good also. Service very quick and efficient. Wish I could have stayed longer, but maybe I will be able to take the family back sometime.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank douknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 10 October 2017

douknow,
Thank you for sharing your great experience, and for choosing to stay with us for your conference. We are happy you enjoyed your stay, and hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 9 October 2017 via mobile

We reserved a family suite. That meant we got a regular room where they removed the couch and put in another bed. There were only three places to sit other than the beds. Really cramped and there were only three of us. Not sure how this qualifies as a resort unless you count the indoor pool. Breakfast buffet is good. Would have enjoyed the make your own waffle machine.

Stayed: October 2017, travelled with family
Thank wadleyfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 10 October 2017

wadleyfla,
Thank you for sharing your experience, and for choosing to stay with us. We are a resort property due to our amenities including the indoor pool and water playground, the golf course, and an on property restaurant. We apologize that you did not enjoy the suite you were in, and will use your feedback as we prepare for renovations in 2018 and look to make improvements. We will also pass your suggestion about a waffle machine onto our food and beverage manager who is always looking for ways we can be better for our guests. We hope you will return and give us another opportunity to give you a great experience. Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range: RM 522 - RM 888 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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