Very pleasant experience. I came in and was waited on right away by Dorothy and greeted with a smile. She made sure to check if I had a Panera rewards membership. I had a question and a special request with my sandwich. She was detailed with her responses, making sure I got what I wanted, no mistakes. I got a latte, too, and she let me know I could get a pastry for 99 cents. I wasn't sure what I would get, so, she walked me over to what was available. I got sold on the pumpkin muffin (yes, already excited for fall). When we were done, she reminded me not to forget to pick up my latte and where to go to pick up my order. I was debating on going to the Panera Bread in Bethel Park or this one in Pleasant Hills. I am glad I chose the Pleasant Hills location. Everyone I encountered on top of Dorothy were professional and nice, too.
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