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All reviewsfree parkingconvention centerheinz history museumgreat locationacross the streetfront deskpnc parkwithin walking distancefree breakfastpool and hot tuballegheny riverthe breakfast areagreat place to stayhot breakfastwould stay here againcultural districtheinz field
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Reviewed 5 weeks ago

We stayed here the first and last nights of our summer vacation as this hotel was convenient to the Amtrak station and offers free parking. The location was perfect to be able to walk to the Strip District, as well as along the river to PNC Park for a Pirates game our last day.

Our suite the first night was spacious with a nice view. We had a regular room the last night, which was also roomy. All areas of the hotel were clean and well maintained. Beds and bedding were comfortable.

I also have to mention that every single staff person we encountered was friendly and helpful. We especially appreciate Ryan, at the front desk, who helped us on our first arrival to be able to book a room for our last night a week later.

This is not the fanciest place in P'burgh, but it will probably be our go to option from now on, based on the great staff and the great location.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank ecclectic-eccentric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 4 weeks ago

Dear ecclectic-eccentric,

Thank you for your review of the Hampton Inn & Suites Pittsburgh - Downtown! We are thrilled to read that your stay with us was enjoyable. We appreciate your kind words of our complimentary guest parking, as well as our clean and spacious guest rooms and our phenomenal team members - especially Ryan. Thank you again for your review of our hotel on TripAdvisor, and we look forward to seeing you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

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Reviewed 19 August 2018 via mobile

Hotel was suggested by a friend, everyone we dealt with was very friendly and helpful. Hotel was clean and so was our room. Breakfast was nice and there a hot fresh cup of coffee any time of day with fresh fruit as well. Walking distance or a very short drive pretty much anywhere in town. Had a pleasant stay.

Stayed: August 2018, travelled with family
2  Thank Jtome617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 19 August 2018

Dear Jtome617,

Thank you for your review of the Hampton Inn & Suites Pittsburgh - Downtown! We are so excited to read that your stay with us was enjoyable. We appreciate your kind words of our friendly team members, as well as our clean and comfortable guest rooms, complimentary breakfast and our amazing location. Thank you again for your review of our hotel on TripAdvisor, and we look forward to seeing you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

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Reviewed 16 August 2018 via mobile

Large room. Great location. Across from the Heinz History center. Not too far to the strip. Understaffed. They did not clean room one day. Had to run around getting towels, throwing out the garbage, straighten up. Just like home.

Stayed: August 2018, travelled with family
Thank blooaiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 18 August 2018

Dear blooaiz,

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share your thoughts with us. We appreciate your kind words of our spacious guest rooms and our amazing location. We apologize for the lapse in housekeeping service, and are addressing it with our housekeeping team. Thank you again for your review of our hotel on TripAdvisor, and we do hope to see you on future visits to Pittsburgh.

Best Regards,
Paul Metzler
General Manager

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Reviewed 12 August 2018

We wont stay anywhere else, the Hampton Inn and Suites Pittsburgh-Downtown is THAT great! As has been our experience for many years now, the accommodations and the staff, especially, are second to none at the Hampton Inn and Suites Pittsburgh-Downtown! We always feel like we are treated as family when we stay here! From the moment we check in, until the minute we leave, everyone who is associated with the hotel has a smile and positive attitude. There has never been a request or situation that wasn't taken care of immediately. Always with a smile! The fact that we see the same faces year after year, tells me that it is a great place to work and the staff take huge pride in keeping their workplace the very best it can be. From the maintenance people to the top of the managerial staff, everyone puts their best foot forward, and it shows! We make everyone aware of how great this place is, having told anyone and everyone who plans on a trip to Pittsburgh to book this hotel. Many have, and all come away feeling the same satisfaction and great service we've always been provided. Keep up the great work! we look forward to a return trip this fall! See you all then, family!

Room Tip: Rooms to the rear of the building have views of the baseball stadium, river and train bridges. A treat for young ones! Lots of trains go by!
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank BigmanKDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 12 August 2018

Dear BigmanKDK,

Thank you for your review of the Hampton Inn & Suites Pittsburgh - Downtown! We are thrilled to read that your most recent stay with us, as well as your past stays, have been enjoyable. We appreciate your kind words of our phenomenal team members. Our team strives to provide each and every guest with a positive, memorable stay, and we are more than pleased to see that we have met and exceeded our mark. Thank you again for your review of our hotel on TripAdvisor, and we look forward to seeing you on your next visit to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

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Reviewed 10 August 2018 via mobile

We have chosen your hotel because of the lie and reviews. But we were totally disappointed in both cases. The reason is, we didn’t expect that the downtown Pittsburgh doesn’t offer things that the most city downtown offers. It is too far from everything. The strip doesn’t offer nice restaurants/shops. The only thing nearby is the history museum and the convention center.
The hotel is very basic furnished/designed.
Not a cosy lobby, looks like canteen
The rooms are big and clean.
The reception lady called Chelsea is helpfull
Because 2 of the 4 days we stayed there, they didn’t clean the room. And we don’t know why
We were compensate because of this inconvenience.
We will never stay this hotel ever and wil not recommend to others. For the same rate they rather choose another hotel with better lie

Stayed: August 2018, travelled solo
Thank Hely T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this reviewResponded 10 August 2018

Dear Hely T,

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share your thoughts with us. Thank you for your kind words of our clean and spacious guest rooms, as well as our phenomenal team members, especially Chelsey. Thank you again for your review of our hotel on TripAdvisor.

Best Regards,
Paul Metzler
General Manager

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