We attended their Nine & Dine last year with friends and thoroughly enjoyed the event. The coordination, the course, the food made for a fun filled evening.
We returned last night with our friends again and were sorely disappointed. There was no organization for the event (I understand the weather has been a concern), it was as though they gave us a cart and said see you after. Actually that is exactly what they said. It just appeared so disorganized from the start and got worse as it progressed.
At dinner we sat with some of members that also played the Nine & Dine. We waited almost 40 minutes before the waitress came by to ask if we were ready to order our salad! At this point we had already gotten our own waters and were ready to leave. Our friends were extremely irate.
When we told the waitress we wanted to place our order, not just salads....it took almost another 20+ minutes before our salad arrived. The waitress just kept saying "I'm doing the best I can". No apology, no "can I get you some bread to snack", nothing.
We have eaten here several times since we came to this area. Service has been a little sluggish at times but this was beyond sluggish. It was obvious the waitress was agitated and unable or unwilling to to amend the situation.
The meal was not up to the standard that we are used to at the Grill. It was so late by the time we finished, we all ordered our dessert to go.
My poor friends were so upset they left cash on the table and left. We both paid our $100 9 & Dine charge but were so frazzled we tipped on the full amount instead of just the food portion!
So the waitress got double the tip for a HORRIFIC EXPERIENCE!
The club members were just as dissatisfied and embarrassed for the venue.
We have always loved bringing friends to the Grill at Spring Hollow for the dining atmosphere and food but I am sorry to say it will be a long time before we risk coming there again.
The waitress made out quite well for herself and didn't earn a third of what we left her! Shame on us!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.