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“Great Food Bad Service and Atmosphere”

Ruth's Chris Steak House - Mohegan Sun at Pocono Downs
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Ranked #3 of 296 Restaurants in Wilkes-Barre
Certificate of Excellence
Price range: US$45 - US$55
Cuisines: Steakhouse
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Restaurant details
Good for: Business meetings
Dining options: After-hours, Reservations
Dining style: Fine Dining
Description: Ruth's Chris Steak House at Mohegan Sun serves up exceptional service & sizzling taste. Our signature steaks are seared to perfection at 1,800° & topped with fresh butter so they sizzle all the way to your table. Experience the sensation of private dining at Ruth’s Chris & treat your special guests to unforgettable dining for your next business gathering, family celebration, or anything in between. From our humble beginnings on Broad Street in New Orleans to our current position as the world's largest fine dining company, Ruth's Chris Steak House has come quite a long way in its first four decades. In 2010, we celebrated our 45th anniversary, & we consider it a celebration of the life of a woman who broke the mold - our founder, Ruth Fertel. COME JOIN US & EXPERIENCE PERFECTION YOURSELF!!
Reviewed 2 April 2018

When you spend nearly $200.00 on a meal for 2 people you expect not only good food but a welcoming atmosphere and great service. Today Ruth's Chris failed on 2 of the 3. The food was very good, as it always is. The first problem was the atmosphere. We were a large table seated right next to another large table. Unfortunately that table must have thought they were in their own private dining room because they were so loud that those of us at our table could not carry on a normal conversation nor could we hear what the staff was trying to tell us. The second issue was that our waiter was overwhelmed with at least 3 tables of 8 or more. Our appetizers arrived promptly, but from that point on nothing else arrived in a reasonable amount of time. Couple that with the fact that the only side that I ordered was not delivered with the rest of the food (yes it was not ordered) and it was not a good experience.

    • Value
    • Service
    • Food
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 335 reviews

Reviewed 1 April 2018 via mobile

Its pan seared steaks!!! So much to enjoy nice expensive steak :( Service ok but need reservation most of the time

Thank LazinA_97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

My wife and our friends were in Wilkes barre for a show at the Mohegan sun arena. We decided to stop by the casino for a nice dinner at Ruth’s Chris steakhouse. This is our second visit to this restaurant. We made reservations weeks in advanced and we were very excited.
Our waiter Jeff was very nice and did a great job along with his assistant server. We were provided with bread and butter right away and our waters were never empty. Our calamari appetizer really hit the spot and for the first time I ordered the French onion soup which was amazing. (Forgot to take a pic of the soup).
Our main courses were steaks of course. I ordered the gigantic 16 oz NY strip steak with the extra sauces on the side. (Sauces are $6 extra but definitely worth it). I can’t believe I ate the whole thing. My wife ordered a special, truffle encrusted filet mignon. She could not have been happier. We also ordered potatoes au gratin and green beans.
Our experience was more then 5 stars and the service was impeccable. The food was amazing served on 700 degree plates. Of course I touched it just out of curiosity. It was hot of course.
We will definitely be back to this amazing restaurant. For the average working class man this is a special occasion dinner. Nothing Is cheap here but you absolutely get what you pay for. Expect an average of $150-200 a couple without tip. The quality and quantity of food you receive along with the great service will make you want to come back again and again.

Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

My wife and I went to Ruth Chris in Mohegan Sun for happy hour in the bar area. My wife had a delicious portabella, red pepper, asparagus and onion sandwich without the bun and a very good French martini. I enjoyed a steak sandwich with bearnaise sauce and blue cheese accompanied with seasoned French fries. My drink of choice was a glass of blue moon beer. The disappointment was the result of really slow service even though we were there at 4:30pm, the beginning of happy hour with only a few people present.

1  Thank akarp63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Traveling and eating go hand in hand. Rare do you find a place that is consistently great, we have eaten at the one in NY, NJ and CT. All have been really good, this one was spectacular. Table for 9 served as a table for 2, great waiter, great wine list and more wonderful price fixe. Had the acorn squash salad, seared tuna, couscous and desert. Other choices were filet appetizer side and desert. In the middle of nowhere we found somewhere. If ever near here go there. You won't be disappointed.

Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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