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All reviews historic building fire pit hot tub across the street the cliff rooftop deck off season ocean view living room we stayed in a two bedroom washer dryer flo's clam shack full kitchen great room indoor pool fitness center short drive
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Reviewed 10 September 2017

We were so disappointed in this hotel. The room was dirty, the bathroom was dirty, the shower did not drain, the towels were worn, the robes had clearly not been washed. It would not surprise me if the towels and sheets had not been washed either. Things were broken and not fixed (faucet missing pieces, non-working exhaust fan, cracked sink, broken tissue dispenser). The furniture was worn and scratched. I felt dirty after I left the hotel and could not wait to take a hot shower when I got home!

Room Tip: I have no idea if the other building is nicer, but the historic building was unsatisfactory.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank pennyxfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srnhg, Manager at Newport Beach Hotel and Suites, responded to this reviewResponded 14 September 2017

Thank you for staying with us and providing your feedback. We truly appreciate knowing about your experience so we can share with our team and work to continually improve.

We are sorry for the issues you experienced with your guest room accommodations. We will be addressing your concerns with the manager of the hotel and apologize for your inconvenience. We do have very rigorous standards of cleaning for our hotel. In the future, if you are having issues with your room, please let our front desk know immediately and we will work to resolve any issue you are experiencing. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them.

Our apologies that we have fallen short on your expectations and we hope to have the opportunity to welcome you back soon and deliver a great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

We spent three nights at this hotel and had been nervous because of some bad reviews we had read. I am so glad we did not listen to them. The hotel was SO much more reasonably priced than any of the others we had looked at and was a great value. We were upgraded to a suite upon check -in which was such a nice surprise and the room was beautiful and very clean! The location is awesome and view is lovely. Staff was very friendly and helpful. We did have an issue with the toilet but they were very attentive and gave us a credit which we didn't even ask for but appreciated. We would definitely stay again. Bed was super comfortable.

Room Tip: we were on the third floor of the suite building
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank berk201606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srnhg, Manager at Newport Beach Hotel and Suites, responded to this reviewResponded 14 September 2017

Thank you for being our guest at Newport Beach Hotel and Suites and writing such a great review. We are pleased to hear you found our staff courteous and attentive.

We hope you were able to take advantage of our hotel amenities such as our indoor pool, outdoor roof deck hot tub and fire pit with beautiful views of Newport pond. We hope that you still with us again on your next visit to Newport!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Beautiful location and beautiful stay. Very nice staff. Great hot tub and outdoor space as well. Very close to downtown and very reasonably priced. Would definitely stay again when I am in the area. Highly recommend

  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank worldtravelerlegend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srnhg, Manager at Newport Beach Hotel and Suites, responded to this reviewResponded 7 September 2017

Thank you for providing your feedback on your most recent stay at Newport Beach Hotel and Suites. We are delighted to hear our hotel met/exceeded your expectations.

As you mentioned we are located just 1.5 miles to downtown Newport as well as the Newport Mansions. We are walking distance to the Cliff Walk and directly across the street from the beach making us the ideal location to enjoy all Newport has to offer.

We are glad you enjoyed our outdoor roof deck and hot tub and we hope you were also able to relax in the indoor pool. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

The one set of towels provided was NOT enough to clean up that mess of a hotel. I booked this hotel with high standards of a "multi-million dollar renovation", but instead I was presented with a moldy shower wall/ceiling, a door unable to open unless it was forcefully kicked, and broken TV's. Please don't waste your money here, you will not be satisfied.

Stayed: September 2017, travelled with family
1  Thank sassykathy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srnhg, Manager at Newport Beach Hotel and Suites, responded to this reviewResponded 6 September 2017

Thank you for your review of the Newport Beach Hotel & Suites. We appreciate guest feedback.

We are sorry for the issues you experienced with your guest room accommodations. We will be addressing your concerns with the manager of the hotel and apologize for your inconvenience. We truly appreciate knowing about your experience so we can share with our team and work to improve. I know that does not change your experience but rest assured we have heard your concerns and are doing our best to address them.

We do have a variety of room types at the hotel. Next time when making your reservation, if you are looking for something specific, please provide this information to the reservationist in order to assist in selecting the best accommodations to meet all of your needs.

We hope that you will reconsider staying with us again at the Newport Beach Hotel & Suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

We saw the advertisements and fell in love. We got here and reality did not match the advertisements. The hotel is not on a beach. The beach is close walking distance. But the advertisement showed the hotel on the beach and in fact led you to believe the hotel would provide elegant beach chairs and blue towels. There is a roof top hot tub but the entire space is infested by extremely large spiders. There is a fire pit, but unlike heir description they do not light it every evening. In fact it appears to be broken.

The room. The room is soooo tiny. It's so small the bathroom door doesn't open because it hits the bed. There's only room for one night stand. The closet door also doesn't open as it hits the bed on the other side. There's no place to put your cosmetics in the bathroom and no place to put your bag.

Stayed: September 2017, travelled as a couple
1  Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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