Stayed only one night, a real pity, although I would have liked a breakfast to have been available. The room was great, comfy bed, fabulous beach view from our window. Lots of nice places to eat nearby. A good welcome and helpful staff. Would return if I could.

I read all the negative Google & TripAdvisor reviews before making a reservation. Each negative review seemed to be followed by a plea from the manager to call them ahead of time, so they can guide the lodger to the appropriate room that fits their needs. So I called and Tim Scott, the hotel manager, was very helpful and reserved Room #401 (4th floor with views of Mansions in the new Suites) for us. Here are some notes on the hotel, Beach View = Ocean View. Suites = new building. Historic = old building. My stay here was nice. The room I had reserved had exactly the views I wanted. It also was spacious with 2 Bedrooms and a TV room. However, the screen doors to the outside were broken and the shower door was also broken/removed. Nevertheless, I enjoyed my stay here. This place has potential, it just needs a bit of care.

We stayed at the hotel for a short stay in September. The room was a good size with two bedrooms and a lounge area. We were travelling with our 20 year old daughter so the extra space was appreciated.

However, there are a lot of improvements to make.

1. Bar and Grill. There is a big neon sign outside advertising the fact that this is a bar and grill. When you get inside, this is nowhere to be found. In fact, it looked like the area where the bar was supposed to be had been empty for some time, cobwebs and dust everywhere. Not even a glass with which to have a drink in your room.

2. Reception. The reception should be the area of a hotel that is supposed to fill you with confidence in your stay at the hotel. In this case we should have turned on our heals and run. It smelled really bad, like the whole place had been put in the was and just left in a bundle to dry. It was really disgusting. This was also present in the elevators and on the stairs.

3. Room Cleanliness. This is really worrying. The room was covered in dust, especially the skirting boards. It was inches deep. I reported to housekeeping and they said it would be cleaned - it never was.

4. Professionalism of staff. The staff here need some serious training. From the front desk all the way through, they need a lot of training in the hospitality trade. Each morning we were awoken with house keeping staff shouting to each other from one end of the corridor to the other. Complaining about shift rosters and their "dick-head" manager is not something I need to hear about.

This hotel is a sister hotel of the North Conway Grand hotel. It is a world of difference. The North Conway is full of life, vibrant, great staff, good restaurant and nice bar. I cannot believe that they are the same group. The Newport hotel is more like distant relative you never want to see.

I would not recommend staying here.