I originally made reservation by phone to spend 4 nights at this motel. My plans changed so I phoned to change the date to one night. i immediately went on the Hotels website to confirm that my reservation had been changed and was correct. I printed it out. On the original date I had reserved I received a phone call stating I was a no show and would be charged for the room. When i arrived for my room the same day the hotel was overbooked and there was no reservation for me> I had to drive 20 miles away to another hotel plus pay a no show fee despite having the website printout which confirmed the date I had reserved. They were very rude and unapologetic. i have filed complaints with American Express, The Better Business Bureau and tried to file a complaint on the Hotels website but complaint are not sent out because of an undeliverable e-mail address.
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