We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst Customer Service Imaginable”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Columbia
Ranked #20 of 94 Hotels in Columbia
Certificate of Excellence
Reviewed 6 April 2011

I originally made reservation by phone to spend 4 nights at this motel. My plans changed so I phoned to change the date to one night. i immediately went on the Hotels website to confirm that my reservation had been changed and was correct. I printed it out. On the original date I had reserved I received a phone call stating I was a no show and would be charged for the room. When i arrived for my room the same day the hotel was overbooked and there was no reservation for me> I had to drive 20 miles away to another hotel plus pay a no show fee despite having the website printout which confirmed the date I had reserved. They were very rude and unapologetic. i have filed complaints with American Express, The Better Business Bureau and tried to file a complaint on the Hotels website but complaint are not sent out because of an undeliverable e-mail address.

  • Stayed: March 2011, travelled with family
    • Service
Thank kowgirl2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (184)
There are newer reviews for Comfort Suites Columbia
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

172 - 176 of 184 reviews

Reviewed 3 April 2011

stayed here 4 nights for my sons graduation from BCT, staff was helpful, they gave us a graduation price, breakfast included hot waffles, eggs and meat, yogurt and fruit, two computers available, printer was not working, fitness room, clean with towels and water cooler, beds comfy, we had a handicapped room and it had a large bathroom, location was great , 15 minutes to the gate at fort jackson, a short ride to the zoo, and airport, we had a great time, our room was on the third floor, wall street journal for free daily,

  • Stayed: March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nynative54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesDirector106, Director of Sales at Comfort Suites Columbia, responded to this reviewResponded 25 November 2011

Thanks, so much, for the nice review! It is always an honor to have our military personnel staying with us at Comfort Suites Hotel, 1540 Daulton Dr, Columbia, SC 29223! wE JUST NEED AS MANY MORE AS POSSIBLE TO COME STAY WITH US SO IF YOU NEED OUR HOTEL - FOR ANY REASON - PLEASE CALL ME, OR OUR FRONT DESK AT THE NUMBERS BELOW!!

HAPPY HOLIDAYS!

Becky

Rebecca B Reeves
Director of Sales
Comfort Suites Hotel
1540 Daulton Drive
Columbia, SC 29223
803 678 4266 Ext 153
Fax 803 678 4267
Cell 803 447 9911

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2011

This is a nice hotel. The beds were comfortable, the staff was friendly, the room was clean and I had no problems at all. Definitely would stay here again.

  • Stayed: March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MsT2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2011

The staff were friendly and supplied all of our needs. The hotel has a great atmosphere with - what appears to be - all newly renovated carpet and furniture throughout.The rooms are extremely spacious with a couch, pillow-top mattresses, a micro-fridge, a large flat screen and a shower/tub in the bathroom. All rooms in the hotel are suites and should be set up similarly. We were really pleased with our corner-room.

The hotel sits less than 1mi. off of I-77 and about 3mi. off of I-26 - about 15 to 20mins driving time to downtown Columbia. It's in a fairly populated area with other hotels around and a Chili's/Hooter's/and some other restaurants right across the street.

Our only complaints during our stay were that we could hear the people above us when they had their TV on, though they may have just had it too loud. The air conditioner also got extremely loud at points during its operation. Lastly, we were on the third floor and our wireless internet connection was terribly slow. In the lobby though, it worked fine. Overall, this hotel was a great value and the rooms were more than we could've asked for and very nice. We would surely stay here again and would recommend it to a friend.

  • Stayed: February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travelerofthe_south
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesDirector106, Director of Sales at Comfort Suites Columbia, responded to this reviewResponded 25 November 2011

Thank you for your feedback; we appreciate it because it always helps us. Most of the questions raised here have been postively addressed. No, our hotel has not been renovated; it is a NEW hotel on this block as of its opening in November 2008, so we are only 3 years old as of this month. Thanks for the nice comments! We always aim to please our guests and if there are any problems, we need to always have any problems reported to us while the guests are at our hotel so they can be corrected, immediately.

Best regards,

Becky

Rebecca B Reeves
Director of Sales
Comfort Suites Hotel
1540 Daulton Drive
Columbia, SC 29223
803 678 4266 Ext 153
Fax 803 678 4267
Cell 803 447 9911

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2010

Everything was clean and well kept. The breakfast was very nice and kept appetizing during the service time. They had it ready earlier than posted on the days we had to leave early for Fort Jackson activities. Very easy to get to Ft Jackson. Call them directly for a military discount if you are here for graduation activities, the rate is much better than online.

  • Stayed: October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ephrata5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesDirector106, Director of Sales at Comfort Suites Columbia, responded to this reviewResponded 25 November 2011

Thanks for the nice review, and Happy Thanksgiving!!

Becky

Rebecca B Reeves
Director of Sales
Comfort Suites Hotel
1540 Daulton Drive
Columbia, SC 29223
803 678 4266 Ext 153
Fax 803 678 4267
Cell 803 447 9911

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Columbia hotels
0.4 km away
Best Western Plus Columbia North East
15.6 km away
Comfort Inn
Comfort Inn
#24 of 94 in Columbia
619 reviews
3.0 km away
Hilton Garden Inn Columbia / Northeast
Show Prices
Show Prices
Show Prices
19.2 km away
Comfort Suites at Harbison
Comfort Suites at Harbison
#29 of 94 in Columbia
100 reviews
16.8 km away
Best Western Executive Inn & Suites
12.5 km away
Country Inn & Suites By Carlson, Columbia
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Columbia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Columbia

Address: 1540 Daulton Dr, Columbia, SC 29223-6218
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 94 Hotels in Columbia
Price Range: RM369 - RM750 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Columbia 2.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Expedia and HotelQuickly so you can book your Comfort Suites Columbia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing