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All reviews bi lo star property stay there again rooms are clean megan walmart eclipse accommodations lobby desk elevator
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Reviewed 29 November 2017

Clean room, very nice staff, good location for businessstay. Will book at the extended stay again at my next stay. Everything around what you need like supermarkets and restaurants. Excellent for self-caterer too

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank benjamingO2077QI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Greenville - Airport, responded to this reviewResponded 30 November 2017

It was our pleasure having you as our guest at Extended Stay America. We are thrilled to know you loved our convenient location and your spotless room. We hope to see you again soon.

Sincerely,
Hotel Management



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

I am a former executive from a national extended stay hotel chain and am extremely impressed with this property and it's dynamic staff. The rooms is extremely clean, there is a fitness room on my floor, and the little details have been given proper attention. It is a fun atmosphere led by an amazing front desk team and I will recommend this hotel in the future.

  • Stayed: November 2017, travelled on business
    • Cleanliness
    • Service
Thank ChrisS12733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Greenville - Airport, responded to this reviewResponded 12 November 2017

Chris, thank you for sharing your experience with us and for your recommendation. We are thrilled to know we exceeded all your expectations for a perfect stay and will surely share your compliments with my entire team, especially with our front desk associates. All of us at Extended Stay America look forward to having you visit us again.

Sincerely,
Hotel Management

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Reviewed 26 October 2017

Staff was friendly. They were open late at night when I arrived. Room was clean. Breakfast was included. Plenty of parking space. Close to the city. Spacious room size. Over all the stay was comfortable.

Room Tip: Ground floor
  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Sherry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Greenville - Airport, responded to this reviewResponded 26 October 2017

Sherry, thank you for sharing your positive feedback about Extended Stay America. We are glad to know you enjoyed your time with us and that our courteous associates and the facilities made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

- Booked first floor room got 3rd Floor room
- full Kitchen but no dishes, no dishwasher, single sink
- Microwave so old it took nearly 5 minutes to heat a cup of water
- Second day of stay....... No hot water. When I left for work 1 1/2 hours later they informed me they just found out.??? No system Monitor????
- 3rd Day air Condition was not functional tried to call the desk for help...... Phone Doesn't work
- internet requires you to log in every day exactly 24hours from the last log in.... if your streaming when it expires... it turns off
- instead of offering you good net speed they make you pay for it additionally
- the bedding is old and tired
-Rooms and bathroom is clean
- good location
- Thru my coming and going I only saw someone manning the front desk 3 times in seven days, and not one time when I needed assistance.
- can't come or go thru the front door without wading thru all the smokers under the entrance Canopy.

Room Tip: Find a Hawthorne Suites
  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank alphabish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Greenville - Airport, responded to this reviewResponded 13 September 2017

Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here and truly regret the inconvenience caused. We assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit.

Sincerely,
General Manager

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Reviewed 29 August 2017

This is a very affordable extended stay hotel and as such it isn't opulent but it is clean and comfortable and in a good location with restaurants and a grocery store in walking distance. What makes this hotel great are the wonderful staff. We arrived for the eclipse and there was some computer confusion about the rate from Booking.com and the staff (thanks Jazmine and Megan) cleared it up with grace and good humor. Afterwards we left a case in the room and the staff (thanks Teri) packed it up so we could have UPS pick it up. Two situations that could have been ruinous were easily and kindly handled by the staff - really the mark of a great hotel.

  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Telletdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Greenville - Airport, responded to this reviewResponded 29 August 2017

Thank you for sharing your nice comments regarding your stay at Extended Stay America. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team, especially with Jazmine, Megan and Teri, to let them know their efforts were noticed. Thanks again for your business, and we look forward to seeing you again soon.

Sincerely,
General Manager

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