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Reviews (217)
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All reviewsthe concierge loungebmw performanceartisan restaurantperformance centerfront deskroom was cleanbreakfast buffetwater pressureclose to the airportoff the highwayshower headwould stay here againomeletsoccer tournamentindoor poolstaff was very friendlymichelin
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Reviewed 10 December 2017 via mobile

Food was excellent. I had a grilled beef and the squash casserole. The squash was the best casserole I have ever had. Staff is excellent and the bar is a nice area for a drink. Decorated nicely for Christmas and hotel has ample parking

Stayed: December 2017, travelled on business
Thank Paintedcutiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Greenville Marriott, responded to this reviewResponded 11 December 2017

Dear James H,

Thank you so much for your wonderful review. We appreciate your comments regarding our hotel. We hope to have the opportunity to serve you again in the near future. It was a pleasure to have you as our guest.

Sincerely,
Victoria Fernandez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile

My wife and I stayed here again after a week with family for Thanksgiving prior to our early morning flight back across the country.

Check in was smooth and was very friendly and pleasant.

The room was as nice as always and we’ll be back next time we are in the area.

Unfortunately we were only there about 9 hours so didn’t use any of the other hotel amenities.

The shuttle driver to the airport was also very friendly and personable.

Stayed: November 2017, travelled as a couple
Thank Travelin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Greenville Marriott, responded to this reviewResponded 29 November 2017

Dear Guest,

We value your loyalty and are glad to welcome you back at the Greenville Marriott. We are delighted to read you and your wife liked your well-appointed room and our courteous service. Thanks again for being our guest, and we look forward to welcoming you both back soon.

Sincerely,
Victoria Fernandez
General Manager

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Reviewed 27 November 2017

Great customer service by the staff. Everyone went above and beyond what was requested to make my stay that much better. No other hotel, at any star rating, has ever come close to this. Rooms were clean, bright, and had lots of amenities. If you are going to visit BMW for business or for the Performance Driving School as I did, this is your hotel - no question.

  • Stayed: November 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Greenville Marriott, responded to this reviewResponded 28 November 2017

Dear John L,

Thank you for your fantastic review. We are thrilled to know you loved the excellent service we offered and your spotless room. Please come back and visit us soon at the Greenville Marriott!

Sincerely,
Victoria Fernandez
General Manager

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Reviewed 26 November 2017 via mobile

Service was friendly when we checked in. The hotel was very empty and no Platinum upgrade was offered. The cleaner that they use has a very overwhelming smell in lobby and in rooms. Rooms were fine but bath counter space is limited. The food in the bar could have been better. Burger so messy ended up not eating it. Easy parking.

Stayed: November 2017, travelled with family
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Greenville Marriott, responded to this reviewResponded 1 December 2017

Dear Nancy L.,
Thank you for taking the time to evaluate your stay with us. We appreciate your loyalty to our brand and for being a Marriott Platinum Rewards member. Please accept our apologies for not giving you the treatment that you deserved. Our front desk staff is trained to make sure that our Rewards Members are given the upgrades and perks that they deserve, so we're sorry we failed to do this when you visited us. Please rest assured that this is not our typical way of treating guests, and the next time you are here, we will more than make up for the shortcomings of this stay. We are also disappointed to hear that you were unhappy with your dinner. We would have been happy to provide you with an alternative choice. We do appreciate your feedback as we are always striving to improve our offerings. Thank you for choosing our hotel and we hope to welcome you again for an improved stay.

Sincerely,
Victoria Fernandez
General Manager

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Reviewed 17 November 2017

I honestly have never had this happen, and I stay at Marriotts relatively often. We booked a room with two queen beds for our girls trip, and arrived late that night at the hotel, around 10:30. Unfortunately, they had given away our room. Due to the late hour, this was especially inconvenient - they had another but it only had one king bed, which wasn't enough for the four of us. The man at the desk tried to call his manager, but said there was nothing he could do. Since we booked through hotels.com, he said that our rooms weren't guaranteed anyway. (WHAT?!?!) We ended up scrambling around Greenville and finally finding another room at a neighboring hotel. So imagine our surprise when we got charged for our Marriott stay! I just got off the phone with them, and they said that we checked in and used the room so that's why we were charged. We never checked in and never used the room. The woman on the phone made it sound like I was lying and said she would have to ask the desk clerk, but "they wouldn't check someone in if they weren't there." I told her that clearly that's what happened but she didn't seem interested. She also mentioned that since we booked on Expedia, nothing was guaranteed - I corrected her and said it was hotels.com and her response was that "they're all the same."

Don't stay here if you book through a third party - they seem to think you're subpar.
Don't expect a room even if you pay for one!
Make sure they check your ID - what the heck?!

SO disappointed. I can't believe the attitude and unhelpfulness of the staff at a hotel like the Marriott. We are even rewards members and didn't deserve to be treated this way.

  • Stayed: November 2017, travelled with family
    • Location
    • Service
1  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Greenville Marriott, responded to this reviewResponded 18 November 2017

Dear Laura,
We apologize for the situation you describe in your feedback. It seems there were some opportunities that we could have handled better. We apologize for the negative impression that you have of our hotel, and hope to welcome you back for another visit so you can experience us at our best and have a positive lasting impression.
Sincerely,
Victoria Fernandez
General Manager

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