Accompanied my wife on a business trip mid-week. This would have been a 5 review for what is obviously a first class hotel but there were several things that fell short.
Before the not so great, the good things:
Absolutely beautiful property that is well maintained. Pool and grounds make you feel as if you are far away - not just off the coast of South Carolina. Amenities at the resort are plentiful and convenient. Room service breakfast was prompt, delicious and plentiful!
Now for the bad. for what should be a high end hotel experience the staff was not very proactive or nor did they make you feel special. Several times had to wait for desk staff to help us while we just waited with no acknowledgement that we were there. Went to to do a multi-day bike check out shortly before closing but the person working the bike concession said he had already closed his books and I had to convince him to give me a bike and ended up having to put it on the room instead of a credit card as I wanted. This was before the published closing time.
The service staff of the hotel were all courteous and helpful starting with the valet attendants. All of them were immediately helpful and courteous with questions or requests.
Would definitely recommend staying at this hotel and I would stay there again. We even discussed coming back as the hotel itself was also very quiet (at least were we were). We were in an outside room not the inside facing the pool. Also very convenient location to other attractions on Hilton Head.
Hotel is dog friendly - check their site for information.
If you are going to go to this hotel, or any Sonesta, join the Sonesta Travel Pass to get discounts at the hotel.
- Official Description (provided by the hotel):
- The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more less
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- Also Known As:
- Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
- Hilton Head Crowne Plaza