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“Every detail was PERFECT!”

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Hilton Head Marriott Resort & Spa
Ranked #12 of 28 Hotels in Hilton Head
Reviewed 18 September 2017

My husband and I had not taken a vacation by ourselves for many years. We had never been to Hilton Head. This trip was so perfect we stayed an extra day. The staff at this resort were flawless in their ability to anticipate our needs.
Especially Julia who was working the late shift the night we checked in. We had traveled from Atlanta and were trying to see the sunset so we did not get the overview of the property when we checked in. The restaurant was closed when we returned from the beach. Julia immediately printed directions to a lovely diner very close by. It was great! We thanked her profusely. The following evening an employee knocked on our door with a lovely snack and wine tray along with a personal note from Julia. I have stayed in many fine hotels, and have never felt so comfortable and relaxed. The room and balcony were perfect, the bed fantastic, and the amenities and service were impeccable. There was a full moon over the ocean the entire time we were there and I could swear the team at Marriott arranged it. Very happy guests from check in to check out.

Room Tip: The extra money for beachfront rooms really is not necessary. They are not as private and the view i...
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank qgotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 18 September 2017

Dear qgotty, thank you for your glowing review of the Hilton Head Marriott Resort & Spa and staying with us during this special vacation. We couldn't be happier that you appreciated the excellent service provided by our associates. This is the type of experience we want all of our guests to enjoy. Thanks again, we look forward to welcoming you back whenever your travels bring you to Hilton Head!

J. Owens
Director of Rooms

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35 - 39 of 2,059 reviews

Reviewed 16 September 2017

This hotel is one of the best on the island when it comes to service and friendly, helpful staff. It is what I have come to expect from Marriott Hotels. Although it is older and shows it's age in some respects, it is clean, well-kept and comfortable. We stay here whenever we can.

Room Tip: Higher rooms overlooking the ocean
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  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Nomadgdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Director of rooms at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 18 September 2017

Dear Nomadgdp,

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing to stay with us. We hope to welcome you again soon!

Sincerely,

J. Owens
Director of Rooms

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Reviewed 9 September 2017 via mobile

I shut my lights off and turned them back on within 5 minutes. There to greet me was a cockroach on the other bed. Which, I suppose I understand, given that the resort is on the water and bugs happen. Engineering came in and sprayed bug spray and air freshener. Unfortunately that was the only pest. I woke up in the morning with 5 spider bites on my fingers.

Stayed: September 2017, travelled on business
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 10 September 2017

Dear Amy L,

Thank you for your feedback and for being our guest. We are sorry you experienced issues while staying with us and for providing you with a less than stellar impression. Please know we have pest control treatments scheduled throughout the year. Feedback like yours, however, are taken very seriously and will be shared with our team as we redouble our efforts going forward. Your satisfaction is important to us so if we can be of further assistance, please let us know. Thank you again for your feedback and we hope to have another opportunity to better serve you whenever your travels bring you back to our city.

J. Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

My husband and our daughter spent a perfect Labor Day weekend on the resort. The ocean front room and balcony did not disappoint. The views are spectacular. My husband and I spent an hour enjoying the the pod of dolphins just off the shore. It was quite a show. We'll be back again! Thanks Marriott for the great service and location.

Stayed: September 2017, travelled with family
Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 7 September 2017

Dear Teresa, thank you for taking time to share feedback about your stay. We are delighted to know your room met all of your expectations and your family enjoyed the amazing views. Thanks again, we look forward to your next stay at the Hilton Head Marriott Resort & Spa.

Thank you,
J Owens
Director of Rooms

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Reviewed 1 September 2017

The hallway carpet was nice but always sandy and not vacuumed; the checkout clerk did not know how to get a restaurant charge added at checkout time; the food was excellent in The Cafe where it was prepared by a chef at the breakfast buffet.

Stayed: August 2017
1  Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 2 September 2017

Dear Ken K,

Thank you for candid evaluation. We apologize for falling short of what you have come to expect from our brand. Our team works diligently to provide a clean and comfortable hotel so we apologize this was not the case during your visit. We would also like to offer our apologies for any inconvenience caused at the restaurant. We will be redoubling our training efforts going forward. Again, thank you for your feedback and we hope to have the opportunity to better serve you in your future travels to our city.

J. Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Hilton Head
#5 Luxury Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range: RM645 - RM1,643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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