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Omni Hilton Head Oceanfront Resort
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Reviews (3,354)
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2,117
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All reviewsadult poolbuoy barpalmetto markethh prime restaurantmini kitchenfamily poolocean viewfire pitparking lotpalmetto dunesrocking chairsrooms are largepool sideping pongbeach accessbeautiful propertyfamily vacation
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Reviewed 24 September 2015

Hilton Head was a great location for a low-key, in-states honeymoon with a lot of amenities and options. We stayed at the Omni in June for a week during a peak season week, and it was busy but it was a great stay.

Foremost, the staff at the hotel is top-notch. We cannot stress that enough. Whether we were out at the pool enjoying a drink at the bar or lounging, or just walking around, or at one of the many places to eat/drink, we always were given great service, and not just because we were on our honeymoon (often we didn't advertise that). It was just a positive energy.

The rooms have recently been renovated, so they were really nice. We got a king room oceanfront. It was over the pool, which we didn't think we would have wanted, but it actually was delightful. We also looked over the beautiful grounds that had fire pits, various games, and lots of nice entertainment, and we had a nice view of the ocean. The dinner at Prime was excellent, and we were pleased with the ease of staying there, knowing if we wanted to, we genuinely would never have to leave to resort. We did, and we biked around and on the beach, and enjoyed going around Hilton Head, but it was a great resort. I will say, the pizza at the cafe wasn't the best. But there are some really good options of pizza to order to the room.

If you have children, this is a great spot. The pool and grounds have tons of entertainment, such as dance offs and DJs. More people stayed at the pool then went down to the beach, but it was easy to do both. One thing - the free wifi is bad, so prepare to pay for an upgrade if you think you'll need it. They did tell me they're updating it in the next year.

Great stay though, highly recommended for any type of vacation!

  • Stayed: June 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank eljyeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 28 September 2015

We are thrilled you chose to celebrate your honeymoon at the Omni Hilton Head Oceanfront Resort! I am glad you were able to take advantage of all the resort offerings, like the restaurants and pools. I will be sure to share your compliments with our staff throughout the property and commend them for their positive energy during such a busy time. We do hope to welcome you back soon for another vacation!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2015

Great place for couples or families. Amenities and activites are first rate. Clean, neat and friendly. Great atmosphere. Pool was great. Shopping, sites and other activities are all nearby. Perfect location for anything you want to do. The SPA is fabulous. Well staffed with knowledgeable employees. SPA service was exceptional.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 28 September 2015

Thank you for the positive review of your recent stay with us! We are glad you enjoyed all the resort has to offer, like the pool and Ocean Tides Spa. We will be sure to share your compliments of your service with the team there! We hope to welcome you again soon.

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Reviewed 24 September 2015 via mobile

The front desk service was below expectations. Housekeeping and turndown service was great. The recent room renovation was very nice. Their nightclub, XO, has been turned into a sports bar which was much needed. The spa was clean and provided excellent service. Simon at the bell stand was outstanding. At the restaurants, if you have a food allergy, it can be challenging as I was told most of the food was already pre-made. Mirna Berglund, Director, Rooms did reach out to me before we left the property and was very helpful. The property has changed general managers and has some new staff members. Hopefully the leadership will provide guidance and learning opportunities to the staff as this a great property.

Stayed: September 2015, travelled with family
Thank hrprofessional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 28 September 2015

Thank you for returning to the Omni Hilton Head Oceanfront Resort. I am pleased to hear you enjoyed the updates to XO Sports Spirits and the guest rooms on property. It is disappointing to hear that your experience with service was much less than satisfactory. Allow me to assure you that this is not typical of the Omni Hilton Head. Our culinary team is certainly willing to adjust to food allergies. We do hope you return and allow us to provide you with the excellent service I know our team provides.

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Reviewed 24 September 2015

Located directly on the beautiful beach, with separate adult as well as family pool, this resort was A plus for comfort, convenience and luxury. The size of the room was amazing, beds and bedding were first rate, and the free wi-fi and extra sink made for easy dressing experience. Food at outdoor restaurant was fine and the staff was exceptionally welcoming and gracious.

Room Tip: 5th floor was quiet.
  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Charney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 25 September 2015

Thank you for the wonderful recommendation of your recent stay at the Omni Hilton Head Oceanfront Resort! We appreciate your review of the guest room and resort pools! We will be sure to compliment the staff at the poolside Buoy Bar. We hope to see you again soon!

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Reviewed 24 September 2015

We've stayed at this property once before, and loved it. The grounds, pools, fire pits, public areas are all so beautiful and well-maintained. The staff members are all friendly and polite, and the location is perfect. We love the larger rooms with mini-kitchens, and the private balconies. Housekeeping staff did a great job with 2 teenagers in our room with us. My only frustration this trip was that we booked it via TripAdvisor on Booking.com, and got some type of internet special. Even though I had it in writing, I had to jump through hoops to get them to honor the free (or included) breakfast - both at check-in, and again at check-out.

  • Stayed: September 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Desiree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 25 September 2015

We are thrilled you returned to the resort this year and loved it! Thank you for your complimentary review of the associates and property. We apologize for the miscommunication with your breakfast package. We will be sure to use your feedback to correct this issue moving forward. We hope you decide to return again soon with your family!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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