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Reviewed 14 August 2016

We absolutely loved our week-long stay! The room, the service, the food, the spa, the pools, and the beach were wonderful! We didn't want to leave. My husband played two rounds of golf on the property and it was great too. We will definately be back!!

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoSchofield, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 17 August 2016

Wow! What a wonderful review. We are most grateful for your kind words and for taking the time to recognize our staff and resort’s amenities. We truly enjoyed having you as our guests and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2016 via mobile

Hubs and I went on a couples getaway - maybe not the best hotel for that as it is very family friendly & lots of kids there. They do have an adult only pool which was quiet and nice. Not crowded as most people go with family. Beach access was great but no equipment included - all rentals. We got great service from front desk when our king bed was not available. They switched us the next day and had a great room.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank shannonm410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoSchofield, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 17 August 2016

Thank you for your kind review. We are glad to hear that overall your experience was positive. We greatly appreciate your feedback and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2016 via mobile

Recently completed a week long stay at this resort. Overall I must say I was very dissatisfied and it all came down to customer service.
First the Positives: nice grounds, clean rooms, nice pool area, Fantastic Housekeeping staff

Negatives: front desk staff completely disengaged and obviously has no interest in taking care of their guests.

Ancillary staff just plain rude: case in point: playing a game of cornhole in the courtyard with my two children when the staff member walks in the middle of the playing area and demands the beanbags. I asked if we could at least finish the game and she refused and proceeded to pick up the bean bags and take them away. Try explaining that one to two children under ten years of age.

Cosmetically a nice place, but after that it was down hill. Which is a shame, because it doesn't take much to at least pretend you care about your guests. Would never return. Ever.

Date of stay: August 2016
Trip type: Travelled with family
4  Thank 2b4twins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoSchofield, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 17 August 2016

We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will share your concerns with our Management Team.
We hope to have the opportunity to welcome you back in the future.

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Reviewed 14 August 2016

The Omni is a beautiful resort that offers everything you need to enjoy your stay. They have free shuttles, bike rentals, a 24hr fitness center, great pools and a spa. They also have a couple of restaurants and a market that stay open til 11:00 pm. Great stay at this resort!

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank emily m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoSchofield, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 17 August 2016

Thank you for your review and for choosing Omni Hilton Head Oceanfront Resort. We are happy to hear that our resort and amenities provided a great vacation experience for you. Your feedback and recommendation are truly appreciated. Looking forward to your next visit!

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Reviewed 13 August 2016

Just got home from a wonderful quick trip to HHI. I decided to come last minute and try to get to the beach one more time before school started. Had not stayed at this property before, so I didn't know what to expect. As the other reviews have stated, it's fabulous.

The rooms are very spacious, extremely clean and have a classy, southern, yet laid-back island vibe to them. The kitchenette is awesome and there are real mugs for the coffee maker, dishes and silverware if you want to eat in the room- which we did a couple days for breakfast.

The property is laid out nicely and it's so convenient to hop back and forth from the beach to the pool. There are plenty of deck chairs, although people are waiting for the clock to strike 9am to grab their favorite spot. We did not do this, and still found available chairs.

The bartenders and waitstaff are very friendly and quick. Food was great. Housekeeping is totally on the ball. We also really liked the ease of the market for a quick snack, coffee and breakfast sandwiches. The only downside I noticed in the market is that the wine was WAY marked up. But, it's also much easier than driving to Kroger across the street.

The only downside to this property that we noticed was the noise- and it wasn't terrible. We stayed on the 1st floor and heard a lot of talking, kids running and yelling late at night, and then people out and about slamming doors starting at about 7:30am. Again, not terrible, just something to note. We were also very close to the pool, which was awesome during the day, but they do play music until 10pm, so just be aware. It's not super loud though. We had the TV on and a sound machine for the kids and they were able to sleep.

Overall, awesome getaway. Will definitely come back to the Omni in future trips. Nice location on HHI, too. Right in the middle!

Room tip: Rooms higher up are likely more quiet.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank InLaLaLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoSchofield, General Manager at Omni Hilton Head Oceanfront Resort, responded to this reviewResponded 17 August 2016

Thank you for your positive comments and we are pleased that you had a good stay overall. We are glad to hear that you enjoyed our hotel amenities, staff and service and found our location convenient. Your feedback will be used in training our staff. Thank you again and look forward to seeing you soon!

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