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Reviews (2,099)
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All reviewsoceanfront buildingacross the streetocean frontmain buildingcontinental breakfastlazy riverrocking chairsthe breakfast areaindoor poolbreakfast staffyogurtocean blvdfirst floorprivate balconygreat place to staybike weekhot tub
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141 - 146 of 2,099 reviews
Reviewed 8 August 2017

Very Very Bad Room and service. Cleaners do not know what to clean and what not to. Bad customer service, AC located at wrong place, you cannot change the direction of the cool air coming out. it feels like now one wants to help, and every one looks at you why are you asking this. Do not stay there

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Deepak G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 9 August 2017

We appreciate your feedback at this forum as well as the others at which you posted. Immediate and comprehensive action has taken place here. We do not just talk about being a good place; words are easy. Every day we work hard to be a go-to place--worth coming to, worth coming back to--and we vow to work harder still: we are, and we will.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Room was nothing like they show in the pictures. It was a little bigger than a broom closet. First day there stepped out of shower dried off walked 10 steps bottom of my feet we're fithly, the sheets we're tore, brought fresh towels but didn't clean the room at all. Only upside was could walk across the road to beach.

Stayed: August 2017, travelled as a couple
Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 9 August 2017

We appreciate your feedback and the opportunity it affords us to make immediate improvements. Our guests deserve the best and the best is what we will work even harder to provide. Please know we have many types of rooms--from single Kings and Queens to apartments, cottages, and penthouses--and monitor that they are accurately described and depicted in photographs on line.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

The hotel was okay as it had the basic necessities, however there was lack in quality. Staff was friendly and perks included free continental breakfast. We asked for better towels and had to wait several times for clean towels to be available. One night we had to call again because the towels were not delivered before bedtime.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank P3967LBmaryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 8 August 2017

We are not about the basics and promise to use your review and experience to make sure we do much, much more--as you and all our guests deserve. We mean it when we say we want to be the best, and thank you for keeping us heading in that direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

The staff was very pleasant and helpful. The breakfast was amazing. The pools were really nice. My husband and I visit this July by ourselves and now plan on bringing the family next year because of the satisfaction we received with everything.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rita31783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 7 August 2017

We look forward to welcoming you back, along with the whole family. We're so glad you had a good experience and thank you for writing about it on line.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

was a great stay we enjoyed it, unfortunately we found some ants in the bathroom and we found the bathroom to small can barely feet in it.. location wise was great close to the beach my little one loved the pool.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 680rociog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 7 August 2017

We are glad you had a great stay and appreciate your taking the time to write and post about it on line.

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