We had used Booking.com to make the reservation several months ahead. We did question the charges made to my visa for the first night stay. When we arrived late in the evening we were told that they did not have our reservation. We gave them the confirmation number and advised of the original charge made to our visa. They still said that we did not have the reservation. Tired from the travel we agreed to pay for that night and work on the problem with booking.com the next day. We were given the key to the room. We could not find the room and when we did we were shocked by the condition of the room, corridors. The door had 2 locks on it. The room stunk and was filthy. Door jammed had been kicked in. Room was filthy. We did not even go open from the threshold of the door. GROSS,Skanky. We advised the clerk of the situation. He did not care and would not give us our money back. We checked in across the street at the Quality Inn. We contacted booking.com about the developments. We were given the run around. Finally they assured us that we would get the original deposit back. Well it is 3 months later and several email and phone calls and still no refund.. Please take my advice and avoid this property and Booking.com!
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- Also Known As:
- Polynesian Beach And Golf Resort
- Polynesian Beach & Golf Hotel Myrtle Beach
- Polynesian Beach Hotel