October 14th 2011. 3 nights - please read until the end!
First encounter on the phone:
I booked our hotel from Germany per phone, the Internet website not working. The person taking my call was competent and nice. As I didn´t get a confirmtion per mail within 3 days, which is def. unusual, I called again to check. The female person on the phone wasn´t especially nice as I explained the problem, the answer was: what do you want me to do now? I did find that sentence hard, as I would expect someone to check if my mail adress was correct..etc. But never mind , I though she had a bad day, could happen.
very inpersonnal, quick quick, sort of disturbing the employee (young female). We were not explained the hotel (amenities, etc) or given any informations about the running of the hotel (breakfast time, opening of the coffee shop etc.). The hotel has a free Wifi, there again, no information. I went back to the reception, remenbering this detail, and only then, was I given an information sheet with the Wifi code on it (the older lady was nice).
We walked around the hotel to see what was offered, we had the feeling, all was shut. October isn´t full season, one understand a beach bar being shut, but not the entire amenities of the hotel. For exemple the acces to the swimmingpool or beach for that matter which is normally possible from the lobby. This was blocked by two huge plants. We had to walk around the hotel to get to the beach (informations on check-in would have avoided this), coffee shop shut. And all this without any informations.
great, and that is what this hotel is living on, its location, the rest is very questionable.
This is an older hotel. the oceanfront view rooms (queen beds) are relativaly small, the kitchenette has seen better days, but all funktions. We stayed at Myrtle Beach in other condos, and the amenities for the kitchen was better, but for the price, one has to say, it was ok. 2 persons occupation, 2 glasses, 2 plates, nothing more and nothing less.
BUT THE ROOMS ARE LOUD THROUH A/C in rooms and roof !!!!
If you decide to stay in this hotel, only on the lower floors (which might be loud thourgh the beach bars!!!). The A/C in each room is so loud that you think of sitting in an engine room of a boat! TOP FLOORS are even worse because of all the A/C unit of the hotel are on the roof, so you have the low frequence: BBBBBBBBBBRRRRRRR!
The fan in the bedroom cannot be switched off (in our room was so, 12th floor).
We ask to move, the man who came to check on our problem, was extremly nice (the only nice person we met), he tried his best, but couldn´t find an alternativ for us for the 3 nights, without having to move every night. He really tried, but we decided to check out the next morning.
HOTEL REACTION TO EARLY CHECK-OUT:
this was the worst treatment I have ever had on a reception desk. As a travel agent, I have resided in hotels from no star to 5 stars and I am very aware as to what staff can do or how they should react when not all goes well.
I wanted a refund on the 2 nights we wouldn´t stay in the hotel, a very arrogant female staff told me in one sentence: We do not give refund on early check-out. So I explained the problem of the night before, told her that a solution couldn´t be found for us,, the man from the night before had tried...etc etc. very cold, she informed me that there isn´te record of the happenings and only the manager could decide. I asked her to contact the person we had seen the night before or the manager or whoever. If a Ocean front room had been found on the lower floors for us, we would have taken it. She went, and came back we a piece of paper in her hands, which she presented me with one sentence: This is your refund, please sign here. No sorry, no smile, nothing. We felt like we were in the wrong, which wasn´t the case.
END OF STORY:
if you want to have what a hotel is supposed to provide you: relaxation, good service and amenities: book another hotel.
Note: This is the first time ever I write a report on a hotel, never before have I done so, knowing that one experience doesn´t or cannot tell all. But this was important to me to set the things clear about this hotel.
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- Also Known As:
- Ocean Drive Beach And Golf Hotel North Myrtle Beach
- Ocean Drive Beach Resort
- Ocean Drive Beach And Golf Resort North Myrtle Beach
- Ocean Drive Resort Myrtle Beach
- Ocean Drive Beach Golf
- Ocean Drive Myrtle
- Ocean Drive Beach Hotel North Myrtle