Warm welcome, pet friendly, reasonably priced. They do however sneak in an "experience fee" at the time of check-in that does not appear if you book ahead. I would still recommend this place to someone.More
- Free Wifi
- Free Parking
Warm welcome, pet friendly, reasonably priced. They do however sneak in an "experience fee" at the time of check-in that does not appear if you book ahead. I would still recommend this place to someone.MoreShow less
Thank you for choosing to stay with us at Cadillac Jack’s! We are always happy to accommodate travelers that want to bring along their furry companions. We do have a fee posted to our rooms each night which is just like a resort fee. To offset this fee, we provide our guests with a discount off all of their restaurant purchases, free play in the casino, and buy one, get one Starbucks Coffee. I am glad you enjoyed your time here and we hope to see you again!
The front desk staff at check in was pretty much rude! Danielle was average not rude but just average. All the rest not nice! Rooms ok, bathrooms could use some attention. Casino average as well as the rest of the facility. I would go back IF the staff had better attitudes. Also so you know they charge $12.95 "resort fee", really, you are not a resort.
On behalf of the entire Cadillac Jack’s team, I wish to extend our apologies for failing to provide you with the best experience at our hotel. I would like to discuss with you any incidents in which our staff did not provide swift and friendly customer service so that we can ensure the problem is addressed. Providing our guests with the best customer service is our number one priority. I look forward to hearing from you and hope you will stay with us again so we can provide you with the service you deserve.
Did a little runaway to Deadwood and am so glad we did! The only reason I didn't give Cadillac Jacks a five point score was they could do some improvements in the bathroom. But the room was clean and comfortable and the staff welcoming.
Thank you for taking the time to review our hotel. I am happy to hear that you chose to stay with us during your quick runaway to Deadwood. We want to provide our guests with the best accommodations possible are always making improvements in order to do so. We hope to see you again!
We visited deadwood at least once a year. This time is was Cadillac Jacks. It was a very clean and professional staff. The room we stayed is was very clean and quiet. Only thing bad was the view. A stone wall. Did not have to worry about anyone looking in. Jena, who was working at the check out, was a big help. They do not have a pool, but when you stay at the motel they give you a pass to use the pool next door. Do not have to go outside to get there. Very nice pool. Only thing bad was the gambling. Machines were tight and b/j dealers were not giving any money away. Same to 3 card poker.
Thank you for taking the time to leave us a review on Trip Advisor. We are happy to hear you found the rooms clean and quiet and the front desk (especially Jena) helpful and professional.
Please be advised you can request a room with a view when making your reservations. We always do our best to accommodate our guests preferences when possible.
We hope you will visit us again and perhaps Lady Luck will smile on you in the casino next time.
We stay frequently for work, when we hear the weather may be bad. When I got there I was checked in by a new girl who did great! I can't remember her name though. About an hour later around 330pm my husband had arrived and I was out shopping. He waited in line for 1/2 hr trying to get a key but the front desk girl, Daniella, was so slow that within a 1/2hr I was able to finish up and get back to the hotel, AND there was still 3 couples ahead of him. A lot of people were complaining of her. Later on we decided to swim. She again made us wait a little over 20 mins for a pool key and all she was doing was checking in 1 couple. She just had to hand us a blank key but I guess that was too much. She just was not friendly at all. That did put a big damper on our stay. The rooms are very nice and comfortable and the other employees were nice. But we will probably look elsewhere if we see her working, as the time we wait we could spend our time doing something fun and worthwhile.
Thank you for being one of our repeat guests. We appreciate your patience with Danielle and apologize your were inconvenienced on her first week on the desk. We were a bit short at that time but those staffing issues have been corrected and there should be 2 people on the desk from now on. I hope when you visit us again you will see she has become quite a wonderful asset to our hotel. As always we sincerely appreciate your feedback and look forward to your next stay.
I visited this establishment as a retreat to study for midterms and immediately upon entering hotel was greeted with professionalism, courtesy and friendliness. Thank you to Warner, who helped set up my reservations and for his immediate kindness!! The players club employees are always quick to help you out and very friendly. The beverage servers are always very friendly and helpful and always smiling. The rooms are very clean, quiet and spacious. The restaurant on site has great meals, and the hostess and servers made the stay complete with their expedient and friendly service.. Overall, this is a great establishment, that is an amazing getaway and full of fun and privacy. Thank you.
Thank you for choosing Cadillac Jacks as your place to stay while visiting Deadwood, SD. We appreciate such a wonderful review and are pleased to hear you enjoyed your stay in all aspects of our resort. I will share this review with all department managers so they can share with their teams. Our entire staff works hard to make our guests feel like one of the family. We look forward to you visiting us again soon.