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Sleep Inn
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Reviews (172)
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All reviewsglass showerstand up showergalleria mallroom was cleanyogurtexcellent locationnashville airportthe breakfast areahot breakfastbiscuits and gravyreasonable ratesstay there againgrand ole oprystaff was friendlyfridge and microwavehotel is locatedstayed two nights
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4 - 9 of 172 reviews
Reviewed 16 March 2018

Hotel was very nice, rooms were nice, clean and comfortable. We got a room with two queens which seemed a bit small but we are not small people either so that was part of the problem, Beds seemed really firm, though if you are used to that it would be okay. Daniel at the front desk was incredibly nice and funny. Hot breakfast was yummy.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Jerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanalCK, Manager at Sleep Inn, responded to this reviewResponded 18 March 2018

Thank you for taking the time to write a nice review regarding your recent stay at our hotel. Our entire staff strives hard around the clock to provide our guests with clean and comfortable accommodations. Its always great to receive an encouraging, positive feedback. Our hot breakfast offering with a variety of fresh and delectable items is indeed quite popular with our guests and its complimentary. Regarding the beds, we have top of the line plush, pillowtop mattresses by Serta in all our rooms but I will have them checked out in that room for possible replacement if necessary.. Thanks for bringing it to our attention. Also, I have conveyed your compliment to Daniel and he appreciates it very much.
Thank you again for choosing Sleep Inn and we look forward to providing you with another pleasant stay the next time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

Room was comfortable and clean. My husband is hard of hearing and we couldn't get closed captioning to work on our own, so we called the desk at 6:50 to ask for help. I called three other times and it either went to voicemail or I was told someone would be there in a moment. My husband had fallen asleep when the knock on the door finally came at 8:55. We didn't need the help any more. A courtesy call saying no one was available to help might have made a difference. Too many other hotels to choose from to give this one another chance.

Stayed: March 2018, travelled as a couple
Thank barbaracY7111RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanalCK, Manager at Sleep Inn, responded to this reviewResponded 11 March 2018

We are happy to know that you found your room to be comfortable and clean although the tone of your critical review overall does not reflect that sentiment. Perhaps you noticed that our recently upgraded rooms do offer excellent guest amenities like plush pillowtop beds, fresh linens daily, complimentary hot breakfast buffet, microwave and mini fridges in every room, flat panel TVs, ample free parking, free WIFI, front desk attendants on 24/7 duty, and much more. You probably also appreciated our convenient interstate location near the galleria mall and several restaurants and enjoyed our attractive room rates which are the lowest among all the expensive hotels located in the upscale Cool Springs area.

We do profusely apologize for the inconvenience caused to you by the close captioning issue with your TV remote. Unfortunately, the front desk clerk got very busy helping other guests in that he was unable to run up to your room quickly enough like you expected him to do and he expresses his sincere regrets. However, he did make the effort later by showing up at your door but you declined his offer for help. Perhaps, since you were in a hurry, you could have easily brought the remote control unit yourself to the front desk and got it fixed or replaced within seconds. But, you chose not to do so.

We are sorry that you are so upset about this issue but feel that you may have over-reacted a bit by writing such a derogatory review about us on the internet. Fortunately. you will note from our past reviews that most of our guests generally seem to appreciate the friendliness and welcoming demeanor of our staff while enjoying the hotel’s numerous outstanding features and benefits stated above. Why would then anybody, including you, stay elsewhere?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

Stopped here for the night but left after 3 hours. Found bed bugs in the beds. We were in room 123 on March 5th. Daniel at the front desk was apologetic and offered us another room at no charge but figured if 1 room had them the others might. The place looked clean at first but also found the bathroom floor around toilet hadn't been mopped and was tacky. Very disappointed because we like staying at Sleep Inn and have found others very clean. Checking beds and mattresses and under bed ruffles from now on.

Stayed: March 2018, travelled with family
1  Thank dcarter191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanalCK, Manager at Sleep Inn, responded to this reviewResponded 8 March 2018

We are terribly sorry for your negative experience during your recent stay. Your review has taken us by surprise because we make a great effort to ensure that all our rooms are fully clean and comfortable for our incoming guests. Each room serviced by our hard working housekeeping staff is once again inspected by our operations staff just prior to the guest's arrival in order to maintain a strict quality control. Our rooms are also inspected by a competent pest control service company on a regular basis to prevent such problems from even occurring.
Again, we sincerely apologize and do assure you that what you say happened was definitely an isolated incident. We take pride in maintaining the highest standards of cleanliness at our hotel as evidenced by the numerous positive reviews we get regularly from our satisfied guests. We wish you had agreed to move to another room as we'd offered because it would have convinced you that we do maintain high standards for the entire hotel.
This Sleep Inn hotel offers excellent amenities including a great complimentary breakfast buffet, free WiFi and the industry's best travel rewards program at attractive room rates that are simply hard to beat in this upscale Cool Springs area. We hope you will stay with us again and enjoy the many benefits we offer to our valued guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018

This is our 4th or 5th time staying at this Sleep Inn. Very convenient to the highway. We like this hotel because we know that the rooms are always going to be clean and they are just the correct size for overnight. the bed was very comfortable. I like firmer pillows so the pillow were to soft for me. The breakfast area was nice size and the food was the your normal hotel food. Liked that the coffee was available 24/7 as i get up before the breakfast area is open. Friendly staff.

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanalCK, Manager at Sleep Inn, responded to this reviewResponded 28 January 2018

Thank you, Ellen, for a great review regarding your recent stay at our hotel. Our staff strives hard around the clock and takes great pride in providing clean and comfortable accommodations, excellent amenities and a caring service to our valued customers. I have shared your kind remarks with them and they join me in saying how much we all appreciate your positive feedback and encouragement.

Thank you again for staying with us. Rest assured, we will continue to do our best to provide you with an excellent stay at our hotel in future as well.

Best regards,

C. Kanal, Manager
Sleep Inn - Brentwood/Cool Springs
615-376-2122

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Reviewed 24 December 2017

Clean, quiet, comfortable. Convenient to highway.
Room (319 two full beds) seemed a bit more cramped than what we are used to for a Sleep Inn, but plenty of storage and outlets for devices.
The usual hot and cold breakfast offerings we have come to expect from the Choice Hotels program.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ADCollier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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