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The Chattanoogan
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Reviews (1,498)
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Reviewed 26 July 2017

My wife and I stayed at The Chattanoogan en route from Tampa, FL, to Clarkesville, TN.
Arriving at the front of this grand hotel, we Valet parked, saving us quite a walk from the parking garage.
The lobby, and our room were beautiful! We enjoyed a delicious meal and drinks in The Forge Restaurant on the ground floor.
After dinner, we went to the pool, an indoor treasure!
All in all, a great hotel!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank FrancisJDHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your review. It is truly pleasing to read that you enjoyed so much of our property during your visit to The Chattanoogan. . We’re glad you enjoyed helpful service, as well as spacious accommodations and relaxing with a beverage and tasty food in our lounge. Please come back again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

Pros
Well designed room
Spacious and very comfortable
Very friendly front-desk staff. Prompt response to my needs.
In-Room dining was pretty good.

No cons at all during the trip. Great for business stay.

Stayed: May 2017, travelled on business
Thank WanderingGaruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your review. It was our absolute pleasure to welcome you to The Chattanoogan hotel. We appreciate the kind words about our hotel! We know you have many options, and we are glad you chose us. Your kind mention of our staff means a great deal to us. The team we have at this hotel is what makes it such a special place. They make all the difference in the stay. Friendly, helpful, and eager to please; we are proud to have such a great team. Happy travels, we hope to welcome you back for a return stay soon.

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Reviewed 25 July 2017

I chaperoned 3 teenage boys to go to the Comcon. I enjoyed a quiet spa experience that was incredible. Both the massage and the body treatment was superb.
Dining room and room service was great! Kids enjoyed a fun, safe, Con experience.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your response. It is great to hear that you were able to enjoy the Spa located on the 2nd floor inside our hotel. They work very hard to provide top-notch services for our guest and locals. It is also nice to hear that Comcon was a success for your boys. We look forward to you staying with us again in the future.

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Reviewed 24 July 2017

Very pricey for so-so service and accommodation. Parking will cost a small fortune even if you elect to self-park because you're charged full rate every time you exit the garage. Room wasn't ready at check-in, said they would call, never did... Desk staff was only average at best, about the same as you would find at an Econo Lodge. The restaurant food was over cooked and void of flavor. And the mattress was worn out and uncomfortable. Pillows were also, not comfortable. Was a stay on par with a 3 star motel. Wasn't hateful but, didn't live up to the price level.

Room Tip: Replace the worn out mattresses and pillows...
  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 238rusm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 24 July 2017

Thank you, for your review. We hope you’ll accept our apologies for the inconvenience and frustration you experienced. It is clear we missed a key opportunity to deliver the outstanding guest experience we want for our guests. Receiving feedback from our guests, positive or otherwise, gives us the ability to constantly improve upon the experience we provide and for that we thank you. It is our hope that you’ll consider a future stay with us so that we may change your impression.

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Reviewed 24 July 2017 via mobile

While traveling thru Tennessee we spent a night here and was very comfortable. The king room was clean and very comfortable. Nice touch with the Kerig machine in our room! We didn't have a lot of time to explore the enmities but what saw was money well spent. We had a great dinner at The Broad Street Grille.

Stayed: July 2017, travelled as a couple
Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 24 July 2017

Thank you, for your review. To read that you completely enjoyed your visit to The Chattanoogan hotel from the moment you arrived in town to when you departed means a great deal to us! We’re delighted our staff provided friendly service, thank you for your review. We can’t wait to welcome you back!

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