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“Very average for the price I expected more.”
Review of The Chattanoogan

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The Chattanoogan
Ranked #8 of 96 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersGold level
Reviewed 31 July 2017

Very average for the price I expected more. Not new or clean feeling. Smelled moldy in the bathroom. Indoor pool only. No coffee cups or cream with the free coffee in the lobby. Just so average for a $200 / night place.

Stayed: July 2017
1  Thank MDean33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 31 July 2017

Thank you for choosing to stay with The Chattanoogan hotel and for taking the time to write a review. We take reviews very seriously and share all information with the individual departments; so that we can make sure that we are serving our guests flawlessly. We do regret that you had some issues during your stay, be assured we have shared your feedback with those departments, so that we can give the highest standards of service our guests expect. Please consider us in the future, so that we can provide the service we are known for.

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73 - 77 of 1,360 reviews

Reviewed 27 July 2017

My wife and I spent Friday 7-21 at the Chattanoogan for our 10th anniversary. The property is great, however the rooms left more to be desired based on the $300/night ticket. Had the room been 150-200, it would have been perfect. We also spent $350 in the spa and the manager said he would have chocolate strawberries waiting in our room--he must have forgotten. The spa manager also had a confrontation with an employee who made a scene and stormed out in front of patrons.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank M25BEwilliamr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 31 July 2017

Thank you for providing such detailed feedback from your recent visit. We are disappointing to read about the numerous issues and extend our sincerest apologies for the inconvenience and frustrations you encountered. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.

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Reviewed 26 July 2017

My wife and I stayed at The Chattanoogan en route from Tampa, FL, to Clarkesville, TN.
Arriving at the front of this grand hotel, we Valet parked, saving us quite a walk from the parking garage.
The lobby, and our room were beautiful! We enjoyed a delicious meal and drinks in The Forge Restaurant on the ground floor.
After dinner, we went to the pool, an indoor treasure!
All in all, a great hotel!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank FrancisJDHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your review. It is truly pleasing to read that you enjoyed so much of our property during your visit to The Chattanoogan. . We’re glad you enjoyed helpful service, as well as spacious accommodations and relaxing with a beverage and tasty food in our lounge. Please come back again very soon!

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Reviewed 26 July 2017

Pros
Well designed room
Spacious and very comfortable
Very friendly front-desk staff. Prompt response to my needs.
In-Room dining was pretty good.

No cons at all during the trip. Great for business stay.

Stayed: May 2017, travelled on business
Thank WanderingGaruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your review. It was our absolute pleasure to welcome you to The Chattanoogan hotel. We appreciate the kind words about our hotel! We know you have many options, and we are glad you chose us. Your kind mention of our staff means a great deal to us. The team we have at this hotel is what makes it such a special place. They make all the difference in the stay. Friendly, helpful, and eager to please; we are proud to have such a great team. Happy travels, we hope to welcome you back for a return stay soon.

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Reviewed 25 July 2017

I chaperoned 3 teenage boys to go to the Comcon. I enjoyed a quiet spa experience that was incredible. Both the massage and the body treatment was superb.
Dining room and room service was great! Kids enjoyed a fun, safe, Con experience.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomCupo1, General Manager at The Chattanoogan, responded to this reviewResponded 27 July 2017

Thank you, for your response. It is great to hear that you were able to enjoy the Spa located on the 2nd floor inside our hotel. They work very hard to provide top-notch services for our guest and locals. It is also nice to hear that Comcon was a success for your boys. We look forward to you staying with us again in the future.

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Additional Information about The Chattanoogan

Address: 1201 Broad St, Chattanooga, TN 37402-2708
Phone Number:
Region: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#2 Business Hotel in Chattanooga
#9 Family Hotel in Chattanooga
#14 Romantic Hotel in Chattanooga
Price Range: RM655 - RM1,352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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