I booked three nights and stayed three nights, the more I stayed the more I was not satisfied. All around the hotel was dirty, back rooms you could see the dust on the window sills, emergency light not working, a broken car was in the lot with several flat tires, even the laundry room area was dirty!! I took pictures and sent to management, and office, and to the City coding office. I was offered one nights refund, ask the Desk clerk who was the spokesperson to go back and possibly add at least another night or. I just spoke with her to follow up, and with me not accepting the first offer I now am now turned down for any reimbursement. I admit I could of left and went else where, I choose not too, I could of easily closed them down, I choose not to and gave them a chance to clean up and repair. Now I am saying, DON'T STAY THERE!!!! This is very poor Customer Service, there saying Cooperate is making the decisions, I question this and feel it's the owner, if is Cooperate I am shocked! If Cooperate is supporting this and allowing there Name to be used as a Franchised they truly need to come out and review. They say all areas have been addressed, I challenge this, if you to choose to stay there check the whole room and surroundings before and go from there. I hope Booking.Com and others agency's think twice before offering this Red Roof. And the pool was filthy !!!!
- Official Description (provided by the hotel):
- Experience the family-friendly Red Roof Inn & Suites Cleveland, TN. Cleveland is the home of breathtaking mountain views, the Tennessee River and numerous scenic attractions. As one of America's fastest growing communities, we offer a variety of major industries including Amazon, Whirlpool, Wacker, Arch Chemicals and Life Care Centers of America just to name a few. A popular vacation spot, Cleveland participated in the 1996 Atlanta Olympics, hosting the river and whitewater events. Lee University and Cleveland State College are two of the state's finest Educational Institutions and the Church of God and Church of God of Prophecy International headquarters both call Cleveland home. Less than 15 minutes to Chattanooga and one hour to Knoxville, Cleveland is considered to be a partner in business with both of these larger metropolitan cities. Come visit Cleveland, TN for an enjoyable time in the heart of the South. While you are here, visit Main Street Cleveland and the historic district, Red Clay State Park, Morris Vineyards, and 5ive Points Museum Center. Thrill seekers should check out the Ocoee River, just minutes from the hotel, featuring some of the best class III-V rapids in the southeastern United States. All guestrooms at the Red Roof Inn & Suites Cleveland, TN offer free WiFi and cable TV, flat screen TV, microwave & refrigerator, hair dryer, iron & ironing board, coffee maker and work desk. Continental breakfast is offered daily (6am-9am), we also provide guest laundry and business center. Free coffee & tea are available in the lobby. One well behaved family pet is welcome per guest room. ... more less
- Reservation Options:
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- Also Known As:
- Cleveland Ramada