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Americourt Hotel
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Reviews (71)
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Reviewed 19 October 2017 via mobile

Our family came in for Labor Day, my birthday, I had made a reservation prior, no issues until we walked into our room!! The beds were not made, trash was all over the floor, and clearly not acceptable! We went to the front desk to get another room, but DENISE, the clerk was not there! We waited for 10 minutes with 4 children ages 1, 3, 4, &10 while she was in the bathroom! Denise got mad at us for wanting another room! They had no more that were clean!! All we wanted was a clean room with sheets and blankets on our bed!! We drove for 6 hours just to get there with our 4 kids! It was the worst experience we had ever had with Hotel employees! Denise was extremely rude and combative, b/c she wasn't going to clean us a room. Out of her job description I guess! Horrible service from Denise the clerk, she ruined my birthday and we will never be back!

Stayed: September 2017, travelled with family
Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Stayed one night. Room was worn but adequate with comfortable beds & pillows. Staff was so friendly and helpful that I'd love to give them 5 Stars. Hot breakfast bar was a pleasant surprise, especially for the low price of the room. Most of the hotel reeked of cigarette smoke, however. We had a non-smoking room which wasn't bad, but just walking through the hall covered us with a smokey smell. Next trip I'll stay in nearby Johnson City to avoid the smell.

Room Tip: Get a room on the parking lot side of hotel so you can see your car.
  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Ruth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

We stayed at the Americourt Hotel with young children for three nights. In terms of the condition of the rooms, the hotel has clearly seen better days; however it was completely adequate for us. The lady on the reception was extremely friendly and helpful. Various breakfast options were available at the buffet including make-your-own-waffles; cereal; eggs, biscuits and gravy, and toast. Coffee and ice seemed to be available all the time. We used the swimming pool (early September) and it was cold but clean.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Clare K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

The room was severely flea infested. My allergies flared up because of it. The room wasn't even clean. Extremely upset. Asked for a refund and left. Other than that, the linens were so old they were yellowing, and the furniture and wiring was all at least from the 70s. The pillows were also extremely old and lumpy and hard. Carpet was ripped up. It's not taken care of at all. The only nice thing was the lady who gave me my refund.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

A bit worn down, but everything works. Strong and quick wi-fi. Good hi-def TV hooked to local cable. Expected a normal room but got a suite. Very nice staff. Pool closed for the season but looked in good condition.

  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Badge958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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