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“Nice place; may stay there again”

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Holiday Inn Express Knoxville Strawberry Plains
Ranked #35 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 21 October 2017

Overall a nice place and may stay there again.
Do not recommend breakfast.
PROS:
- Nice, attractive location.
- Staff was nice.
- Clean entryway
- Quiet inside.
- Nice exercise room
- Nice bed, good sleep
- Clean room except for under bathroom sink area
- Easy on/off I-40 highway.
- Parking ok.
- Pleasant view out windows in back.
CONS:
- Some brown gunk under the bathroom sink on the wall & floor.
- Bathroom fan, but didn't really do anything.
- Cleaning cart scratches along the hallway walls.
- Fox News on TV with politics for breakfast.
- Average breakfast selection, nice labeling, sugar cereal selection.
- Very few people at breakfast; not recommend.
- Roadway noise on end toward highway.

Room Tip: Room away from highway & ice machine
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  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ShenVal04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this reviewResponded 23 October 2017

I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience.

Thank you for your feedback and for staying with us.

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Write a ReviewReviews (236)
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1 - 5 of 236 reviews

Reviewed 10 October 2017 via mobile

Hotel was nice and clean. The front desk was friendly. Beds were comfortable and the rooms were a decent size- we had a double room and we were comfortable. Breakfast was good but the space was small.

Stayed: October 2017, travelled with family
Thank flygal1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this reviewResponded 10 October 2017

Thank you for your good review and we are glad you enjoyed your stay. Please return the next time you are in our area.

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Reviewed 8 October 2017

Stayed two nights in October. I ask the front desk how long they had been there and was told 10 or 11 years. I could not believe it because I thought the hotel was brand new. The spotlessly clean lobby with the new looking furnishings made it look new. They told me they would be renovating at the end of the year, but I don't see a need for it in the lobby. The rooms were exceptionally clean as was the hallways. The breakfast bar was of good variety and delicious. At the end of the day, after the breakfast bar was way closed, I went to the vending area for some milk, but there was none. I ask D J at the front desk where I could get some and he was so nice and ask me how many I needed and he went into the kitchen and got some for me. The front desk staff were exceptionally friendly and accomodating. Will definately stay there again.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Martha L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this reviewResponded 9 October 2017

We are glad you found our staff friendly and accommodating. Thank you for letting us know you enjoyed your stay here at the Holiday Inn Express Knoxville Strawberry Plains an we look forward to hosting you again

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Reviewed 23 September 2017

Stayed here enroute to Hilton Head a couple times and both times had a great experience. Two minutes off I-40 with nice restaurant and gas right across the street. Looks really new. Room was quiet, spotless, modern and comfy. The front desk staff is super friendly and helpful. Nice free breakfast starts at 6 am with the usual full array of choices. If Fido wants to come along it is pet friendly with lots of nice grass (pet owners will understand) and yummy treats in the Wag bin in the lobby. We will definitely stay here again next year.

Room Tip: Odd numbers facing south see the main drag.
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  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ClaireDeLune2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this reviewResponded 23 September 2017

We are glad you enjoyed your stay enough to come stay with us again. Thank you for your good review and we look forward to hosting you again here at the Holiday Inn Express Knoxville Strawberry Plains.

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Reviewed 12 September 2017 via mobile

We are from SW Florida and had to evacuate due to Hurricane Irma. We are traveling with 5 dogs and 10 adults. The welcome we received from the folks here was exceptional. Everyone went out of their way to help us and try to make our stay as comfortable as possible. In my room was my wife, my senior mother and 2 Labrador Retrievers. The room was clean, the beds were comfy, and there was a fridge and microwave which really helped. They offer a continental breakfast which was some good choices. The customer service has been excellent! Thank you to the entire staff!!!!

Stayed: September 2017, travelled with family
Thank Jodi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this reviewResponded 13 September 2017

You are very welcome! Thank you for stay with us and we hope everything is as good as it can be when you return to Florida. We will be sure to let the staff know of your good review. Please return again to stay with us if you ever have time to visit our area.

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Additional Information about Holiday Inn Express Knoxville Strawberry Plains

Address: 730 Rufus Graham Rd, Knoxville, TN 37924-4338
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Knoxville
Price Range: RM437 - RM613 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Knoxville Strawberry Plains 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express-Knoxville East, Strawberry Plains.The perfect blend of friendly meets functional and corporate meets comfort at this Knoxville hotel.Whether you need to be near the University of TN for every Volunteer Football game; in the Great Smoky Mountains for hiking, biking and a trip to Dollywood; or near the Forks of the River Industrial Park for a busy work week; the Holiday Inn Express-Knoxville East will keep you close and convenient without being in the crowded city. Our location off I-40, Exit 398, will also give you easy access to all the attractions in Gatlinburg, the car shows in Pigeon Forge, and give you a direct route to all the Nascar races in Bristol that you can handle.We know you will 'Stay Smart' while using our 24 hour fitness center and the heated, indoor pool. You may also choose to relax with a cinnamon roll, omlet, & bacon in our comfy hospitality room for our 'Stay Smart Express Breakfast', or catch up on some work in our 24 hour business center with our FREE wired & wireless HSIA. The Holiday Inn Express-Knoxville East also offers fine dining nearby at the Outback Steakhouse, Puleo's Grille & Ruby Tuesday's. Remember, your pet is also welcome at our Knoxville hotel.This Knoxville hotel has the best to offer for location, comfort, and convenience for your business, family, & fun all year long. ... more   less 
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Also Known As:
Holiday Inn Express Knoxville Strawberry Plains Hotel Knoxville
Knoxville Holiday Inn Express

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