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Reviews (549)
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All reviewscooked to order breakfastcedar bluffparkside grilloutback steakhouserestaurants within walking distancegreat place to staypool and hot tubeach morningbreakfast was excellentknoxville westroom was cleanfront desk staffvery nice hotelbusiness tripnice staystaff was very friendlywe've stayed
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Reviewed 7 September 2017 via mobile

Best part...super awesome breakfast staff made a special order for me each morning! They are fabulous! This hotel has organic snacks. Love that! They could offer a few more organic drink selections, too. Yet, overall, great stay and staff. Looks like hotel has been refurbished recently. Easy access to expressway; and, delicious restaurants are literally next door! Malls and shops one street over. Great location! :-)

Stayed: August 2017, travelled on business
Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this reviewResponded 8 September 2017

Dear Kerry,
We are so grateful for your enthusiastic review. Thanks so much for letting us know that your stay at Hilton Garden Inn Knoxville West/Cedar Bluff was fantastic and that you appreciated the little extras! We will have to work on offering more organic drinks to go along with the snacks. It is always gratifying when a guest compliments our outstanding team, and we will pass along your compliments. It would be wonderful to have you back for another stay, and we look forward to your next visit to our area!

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Reviewed 30 August 2017

The hotel was wonderful - loved the room! It was quiet, comfortable, with a great bathroom. We were on the first floor which made it easy to get to quickly. Check in and check out was a breeze They have snacks, and morning breakfast for a fee. Highly recommend!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Suzie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this reviewResponded 31 August 2017

Dear Suzie,
Thank you so much for taking the time to share your recent comments with us. It is a pleasure to be part of such an enjoyable stay. We are thrilled that you found your accommodations to be quiet and comfortable and that the accessibility on the first floor suited you well. It also pleases us to hear that your check-in process was easy and that you took advantage of the snacks we have available. Thank you for your positive words and we look forward to welcoming you back again soon.

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Reviewed 29 August 2017

My son and I were in town for the solar eclipse event. All of the staff were friendly, helpful and enthusiastic! They were genuinely interested in seeing pictures my son had taken of the event and listened patiently to our accounts of the event! Nicest staff I've ever encountered in a hotel!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank I9434FXkathyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this reviewResponded 30 August 2017

Dear Kathy,
The solar eclipse was an exciting event for everyone and we're so pleased you chose to stay with us as part of your experience. Thank you for letting us know how much you enjoyed your interactions with our welcoming and enthusiastic staff. We want all our guests to feel like part of the family, so it's great to see that you and your son truly enjoyed your stay. We'd be honored to have you stay at the Hilton Garden Inn Knoxville West/Cedar Bluff again any time you're in the area.

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Reviewed 28 August 2017

Great hotel, friendly, helpful staff. Totally recommend! The check-in experience was one of the best I've ever had in a hotel. The people really made this hotel a great experience. I would stay there again!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank W2338IWdavido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this reviewResponded 30 August 2017

We're very happy that your check-in experience with us was among the best you have ever had! That is a real honor and all thanks to the efforts of our professional and friendly staff here. We have a passion for hospitality that shows through in every interaction! We are very grateful for your recommendation and hope that we do have the opportunity to host you again in the future!

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Reviewed 28 August 2017

This was one if the beat hotel experiences I have ever had. I am definitely going to stay here again soon! The grounds were beautiful. There was a nice private smoking area tucked into a patio off of the restaurant. My morning meditation with coffee was extraordinary.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank joycek403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this reviewResponded 30 August 2017

Dear Joyce,
It sounds like we were stellar on all fronts during your stay at the Hilton Garden Inn Knoxville West/Cedar Bluff, thanks to the drive our entire team has for excellence in hospitality! It's so nice to hear that while you enjoyed our beautiful grounds and secluded smoking area, your morning meditation with coffee really started your day off right! Thank you again for being our guest and allowing us to serve you during your visit to the area. We are thankful for your five-star review and we can't wait to have you back!

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