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“Squashed”

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Chapel Cross Guesthouse
Ranked #1 of 2 Hotels in Roslin
Reviewed 10 March 2017

The room was clean and warm. We were greeted pleasantly when we arrived and shown to our room. Had we been just a couple the room would have been fine. TV , tea making , shower etc. However we had booked a comfort plus for 3 people. There was a made up bed served and we simply did not have enough floor space and we felt squashed in.

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  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank LisaButt_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 131 reviews

Reviewed 23 January 2017 via mobile

Visiting family nearby, I found this B&B on the Internet, mainly selected due to proximity to family. Did not realize, until I checked in, how close this was to the famous Rosslyn Chapel! The accommodations were small but good enough for a couple of days stay. The breakfast was good and the staff very helpful. Car parking at the side of the hotel.

Stayed: May 2016, travelled solo
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2017

I very rarely give a bad review but sadly this time I have had to.
We arrived at around 7pm having booked the previous June for 2 nights. It was pouring with rain. The door was locked and a note with a phone number to ring. Having just flown in from France my phone was playing up and not giving me any reception. Fortunately our son who lives in Roslin was with us and he rang for us. No reply. So we took our luggage back to the car - still pouring with rain and as we were getting back into the car the phone rang. It was Amy full of apologies for not hearing the phone they were putting the baby to bed! I had informed them in advance of the time of our arrival so really expected to have a better welcome than that. Her husband came down and unlocked the door, he seemed to be totally confused by our arrival! Anyway he managed to find our details and the prepared bill and asked us for the balance. No 'how are you' or 'welcome to our guest house' We were given the keys and told where our room was.. Not shown it, or help offered with our bags. We really felt unwelcome Not a very good start.

The room was adequate nothing special. Not particularly warm either. In fact the whole room needs a complete redecoration and the windows replaced as they let in the cold air and rattled all night in the wind. If it's not possible to replace the windows with double glazing due perhaps to regulations then secondary glazing is a must. They were badly steamed up in the mornings and running with water. Would also suggest that the window frames are given to good clean to remove the years of accumulated mould then a coat of paint. In addition to the window rattling the noise from the occasional bus which ran at regular intervals through the night kept waking us up. More proof that the windows need sorting out.

The bathroom radiator did not work it was cold despite being set on high. The ceiling was paint was peeling and mouldy in places. There was nowhere to put anything in the bathroom, no tooth-mug or small shelf near the wash basin. There was a shelf over the loo and if you are tall you are in danger of banging your head on it when you stand up (in fact was was a dint in it - someone's head?) Also it seemed that the extractor fan in the ceiling didn't work - unless it was super silent which I doubt.

Despite there being a tea room onsite with obviously some sort of kitchen there was no breakfast available - very disappointing as when I rang to book I enquired about breakfast only to be informed that it was possible to perhaps to get something in the village but we would have to book that. Fortunately we had our son living in Roslin so we went to his flat for breakfast. Not sure what other guests would do as apart from a pub opposite it would seem there is nowhere in the village to eat. There was a kettle and tea/coffee making equipment in the room.

Overall a very disappointing stay. We had also booked another 3 nights after Christmas so were not looking forward to it.

If the owners of this guest house want to get good reviews then much more effort should go into looking after their guests and the quality of the accommodation.

Room Tip: Ask for a room that has been decorated and is clean
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  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Mags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

Absolutely disgusting service. We booked to stay here for 2 nights over New Year's Eve. We were delayed leaving Stansted due to weather and now the owner is refusing us entry because it's a "family home"! Also won't provide a refund because we booked through booking.com. We offered to call when outside rather than ring the door but again no saying check in closes at 9pm. This has now left us stranded without accommodation in Edinburgh the night before New Year's Eve! Never ever would I recommend booking to stay here! Shouldn't run a B and B if it's a "family home" as it's not like we've gone out partying all night it's beyond our control! Cannot believe someone can be so heartless and showed no empathy with the situation. If we didn't have the courtesy to call to let them know then we would have just turned up anyway! Just go to shows being considerate gets you no where!

Stayed: December 2016
2  Thank Jess C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2016

When we arrived there was no one to open the door for us until we called the number we used to reserve. A young girl came over from next door to let us in. The place seemed abandoned. I wondered if there had been a family emergency or something. Our rooms were to an earlier standard, that is they were clean but felt well used. It is at an ideal location and could be really great with some work. The tea room was never open when we were there and when we left at 9 am the same young girl came to make our breakfast but we were on a schedule and 9 am is just too late. I can't recommend it unless some changes are made.

Stayed: May 2016
1  Thank ciniecalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chapel Cross Guesthouse

Address: 2 Penicuik Road, Roslin EH25 9LH, Scotland (Formerly Roslin Glen Hotel)
Region: United Kingdom > Scotland > Midlothian > Roslin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 2 Hotels in Roslin
Price Range: RM 429 - RM 549 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chapel Cross Guesthouse 3*
Number of rooms: 6
Official Description (provided by the hotel):
Located 300 metres from Rosslyn Chapel on the old chapel cross, the Chapel Cross Guesthouse is a new business offering affordable accommodation for short or long term visits to the area and a newly refurbished Victorian tea room. Set in the historic neuk of Roslin 9 miles south of the picturesque capital of Edinburgh. The village most commonly known for its famous Chapel and its starring role in Dan Brown's Da Vinci Code also is the home of Dolly the sheep, the first cloned animal and Bovril Johnson the inventor of the drink Bovril. The guesthouse is run by Richard, Amy and baby Harriet it has been a labour of love since taking over in August of 2013. They have been carefully restoring the building and plan to provide an affordable service for all visitors with a friendly warm, authentic Scottish welcome. Only 12 miles from Edinburgh’s International Airport, Roslin is a perfect base whether you are a tourist, or here on business. We are very close to The Roslin Bio centre, Edinburgh ... more   less 
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