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“Staff”

Tony Macaroni - Livingston
Ranked #11 of 100 Restaurants in Livingston
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Lunch, After-hours, Breakfast, Dinner, Delivery, Reservations, Takeout
Reviewed 3 weeks ago via mobile

Frequent visitor to Tony Macs but I’m fed up with it now. Staff are extremely slow to take orders, take ages to clear plates and take forever to bring the bill over to you. I’ve never had a bad meal here but the staff have ruined it for me. Sometimes it feels like they have a problem with you. Their online customer service is a joke too. I emailed previously about having to wait over an hour and a half for a table only to be told that ‘Yes, on this occasion it does seem that you were forgotten about.’ They’re just not interested!

1  Thank LivingstonGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, Guest Relations Manager at Tony Macaroni - Livingston, responded to this reviewResponded 4 days ago

Hi,

Thanks for taking the time to leave your feedback. I am glad to hear that you have enjoyed your previous meals, however sorry to hear that our service was not up to our usual standard. We will take your comments on board and speak with the members of our team to ensure this does not happen again. We would love to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,194)
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8 - 12 of 1,194 reviews

Reviewed 4 weeks ago via mobile

Very fancy Italian theme which was attractive and fun for the kids. The food was okay but when my son ordered the pizza the server gave it to the wrong table. Not a big issue as he was very happy and was very attentive but he resolved it but my main issue is the food was just above room temperature, as this is the reason for the 2 stars. Will be back again to see if any improvements will happen in the future and will review again :)

Thank jaxmacdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, Guest Relations Manager at Tony Macaroni - Livingston, responded to this reviewResponded 4 days ago

Hi,

Thanks for taking the time to leave your feedback. We are happy to hear that you and your family enjoyed your dinning experience at Tony Macaroni. We will take your comments on board with regards to food temperature and we will ensure this does not happen again.
We are looking forward to seeing you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

Whilst staying in the Travel Lodge Hotel next door I stopped in at Tony Macaroni for a takeaway Pizza which was excellent. Our last visit we were disappointed with the Pizza, but we always give a place another try and this time the restaurant redeemed themselves.
Thank you Tony Macaroni, we will be back.

    • Value
    • Service
    • Food
Thank john_selkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, Manager at Tony Macaroni - Livingston, responded to this reviewResponded 4 days ago

Thank you for your review!
Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

8 went for a meal and it took ages for the meal to get to us and the man who servered us through my nieces plate accross the table and nearly went off the other side of the table, he took ages to come and clear our table and we had to ask if we could have a dessert. It was very expensive and not worth the money.

Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

Great service and even better food. Carbonara is excellent. Nothing was too much trouble. There is also an extensive gf menu.

Thank leanne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, Manager at Tony Macaroni - Livingston, responded to this reviewResponded 4 days ago

Thank you for your feedback!
Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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