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“Bad service”

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Costa Alegre Hotel and Suites
Reviewed 9 September 2016

Employees so bad here I request towels they suppose to bring it to my room and never do it plus remote control of the tv didn't work we also reserve ocean view and none, plus I have to walk every time I need something because no pine in the room plus the food so bad too and the key door always stuck to open it or closed..

Stayed: September 2016
Thank Loudy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 89 reviews

Reviewed 27 February 2016

Paying full price for an All inclusive when under Construction, is not good at all, the Hotel is putter on a new floor. This means that the floors under had to put up with noise, scuffling and ropes all about. One side of the hotel clients could not use there balconies. Cement dust a constant problem of having clean Rooms. Stairs were very slippery. Only One restaurant, no drinking water in rooms, lack of hot water was an issue at times. WIFI, I went 3 days with out the use of the internet
The Staff and the Beach very Great

Room Tip: at this time, ask for rooms on south side or by pool or a suite
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  • Stayed: February 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ford D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2016

Had a great time! Staff was very accommodating and tried very hard to please everyone. Yes, they are undergoing renovations, but,can't hear it from the beach. It may interrupt those wanting a siesta in the afternoon but I never found it to be an issue. Getting transportation to sight see, and to/from the airport was so easy and enjoyable. Drinks were good, food was good, and the joke there is it is called Mexico Canada. So much fun. Miles of beach to walk. Las Ayalas is only a couple of km away as is Kissing Beach. The resort is very affordable and therefore, makes outings much more affordable.

Room Tip: Building another floor and expanding the dining room, so more room. VERY affordable prices.
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  • Stayed: February 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank sunloops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2016 via mobile

Our friends and us have visited this hotel several times over the past 6 years or so.we were very disappointed this year ,Not only was the food disappointing and the drinks awful, the noise was terrible. It started at 10 am and went on until 10:30 every night.
One night the party continued outdoors until midnight, with small children still up with the party people. We had to move to another hotel after 3 days.We were told that the hotel is under new management.There were very few Canadians and Americans so we could due very little.This will not be the case in Feb. when more of us will be visiting. We moved to Casablanca Blanca- so peaceful, but a nuisance!

Stayed: January 2016, travelled as a couple
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2015

Okay, as with my standard reviews, I will state the top and bottom three attributes of this hotel. Plus, I’ll add some rambling thoughts at the end (that you will want to read).
Top three are:
1. Staff. Staff was very nice, all way around. You will need to attempt (if you don’t know) Spanish and that goes a long way. Folks working there are not wealthy, so tips are appreciated;
2. Food. For those that like Mexican cuisine, this is your place. Everything is fresh (even the bread) and there is good variety every day. With a short wait, the food can be prepared for you. Of course, garbage is obtained at the snack bar (the wieners – yuk!). Oh, and the bar even has 100% agave (el Jimador);
3. Location on beach. Nice to just go into the water and float. You hear much of the quality (sanitation wise), but it seemed relatively clean. The resort is even located in town and much can be obtained by just walking into town.
The bottom three:
1. Dilapidated rooms. The rooms are pretty used. Most rooms have a second sink which may or may not work and make SURE the air conditioning works (we had to press them on this one). Much of the trim in the rooms was in need of servicing, the TV’s were vintage 1980 and beware of pests. On our last day, we had to run the AC to 16C to attempt to freeze the scores of ants that were staying for free;
2. Vendors - the beach is crawling with them. But in fairness, they are polite and we did purchase a lot from them;
3. No warnings of water hazards. Though the resort down the way gave warnings, this resort does not. Sort of nice to know if there are jellyfish, stingray or other hazards.
In all, the top attributes somewhat offset the low ones.
Now, some rambling thoughts. Gilberto Hernandez (gilbertours@hotmail.com) was great and can get you to/from PVR with ease at a decent cost--He will even have cold ones upon your arrival! Chicken boy (in town) is fantastic! Make sure you have pesos before you arrive in Guayabitos. Meleocon, probably best at night if you want to rock. PVR is an hour+ away. Spills from banana rides can harm you. Beware of parisitos. Delta airlines s*cks. If you want to avoid North American tourists (during the summer), this is the place to go.
Hope this assisted you! Take care.

Room Tip: Get higher floors with a view
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  • Stayed: August 2015, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Rhyolite6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Costa Alegre Hotel and Suites

Address: Rincon de Guayabitos, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Rincon de Guayabitos
Hotel Style:
Ranked #4 of 19 Hotels in Rincon de Guayabitos
Hotel Class:3 star — Costa Alegre Hotel and Suites 3*
Number of rooms: 70
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Also Known As:
Costa Alegre Hotel Rincon De Guayabitos

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