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All reviews sunny isles ocean view junior suite across the street pool area kids club aventura mall washer and dryer turn down service valet parking per day chairs and umbrellas bal harbour pool staff an umbrella family vacation full kitchen
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Reviewed 14 June 2018 via mobile

Hosted a Conference for 200 attendees...this was our 11th annual event and we do these all over the country. All of our clients are Multi Million and Multi Billion Dollar Dealer Groups. We are very selective of where we hold our event and this hotel exceeded all expectations. They executed with precision. This was a six figure event and we received tremendous value and plan to host here again in the future. Yahira was our direct event liaison and her supervisor Patty were instrumental to our events success!

Stayed: June 2018, travelled on business
1  Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

I stayed at the Trump Sunny Isles for the 2nd time this April 2018 for Spring Break. We are a family of 4 plus we brought our sitter, kids ages 6 and 8. The highlights of this hotel are...

Amazing Rooms! We stayed in the 2 Bedroom Suite - it's the major reason we chose to return to this resort. The room is HUGE, equipped with a full kitchen that is stocked with all the basics (pots, toaster, utensils, dishwasher, etc). It also includes a full sized refrigerator and washer dryer.
Truly an oceanfront resort with spectacular views - the pools are perched up a bit, but you just take a flight of stairs down and you're on the beach which has chairs, umbrellas and towels all included. The main pool is nice but I have 2 issues - it's cold - the kids seemed ok but I didn't swim in it and the bathroom needs a major overhaul. I mentioned this in my last review and it seems that it's been cleaned but it still needs work in my opinion, to be consistent with a luxury resort. They should cut a ventilation screen into the door at a minimum. However, if you're willing to walk a few steps further, there is a fresh and top notch bathroom at the entrance to the pool which is the one I used during our week long stay. The lower pool is really nice, much warmer and quieter - we usually spent the morning at the upper pool and then moved down to the lower half for a change of scenery (and water temp!) for the afternoon.

Employees that stood out: Shaun at the pool restaurant was very good, so was Leila at the omelette station at Neomi's, Lucian at Neomi's who served our breakfast each day, the operators who answer the guest relations calls.

On the flip side, Genesis at the front desk was totally disappointing and actually got our stay off to a dismal start. She was unfriendly, lacked eye contact and was just not the type of person who should be greeting guests. The person answering the guest relations phone should be considered for a promotion to the front desk! Same for the towel people at the pool - almost all of them were grim and unfriendly which isn't a nice way to start your day when you're on vacation. There was one young guy at the towel stand who was super friendly and actually remembered my name, I'm so sorry I didn't take down his name - he was a young african american guy probably about age 20. He should be commended for his customer service! And regarding the kids room - my kids used it a lot but almost all of the girls running the room were also lacking in personality, friendliness and cheer - please train these people or replace them!

All in all, the rooms are great - the ocean views and accessibility are great and the food is pretty good, so it's a solid choice for a family vacation but they still need work primarily in the area of customer service. We'll probably return again in a couple years and look forward to seeing what may have changed!

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Lizzie_in_New_Canaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this reviewResponded 28 June 2018

Dear Lizzie_in_New_Canaan,

Thank you for sharing your comments of your experience at Trump International Beach Resort.

We were pleased to hear that you enjoyed the spacious guest room with the amazing view of the Atlantic Ocean, and the accommodations and amenities offered throughout your stay.

Thank you for highlighting the sincere service you received from Shaun, Leila and Ralph; they will be thrilled to know that they were able to successfully provide you with a unique and memorable experience.

In contrast to that, I certainly regret to hear about the issue with the front desk agent. This is certainly not indicative of the standards we pride ourselves on. We also appreciate your comments regarding the bathroom needing an overhaul. We will consider your review for any future renovations. Rest assured I have shared your comments with the Director of Front Desk and the Director of Engineering to prevent further guest dissatisfaction. Please know that we constantly strive to create flawless experiences for all our guests.

Again, thank you for sharing your experience and your loyalty to our hotel. We certainly look forward to welcoming you back soon. Until then, we remain at your service.

Warm Regards,
Linda Geyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

Firstable, I want to say thank you to the hotel staff for making this stay so wonderful!
They modified the price for the room before we arrive, then we got upgrade for bigger room with terrace, then they let us to check in 3 hours early and check out one hour later. The bed was super comfortable and the room was spotless. The beach is clean and pleasant ( no seaweed , no big waves ,no crowd , you can order the food or drink from the restaurant). Some reviews say about the construction that nearby , it is there , but we arrive on Saturday and stay 3 days, nothing bother us( make request for higher floor , it is less noise from the street).The plaza across the hotel is perfect for light breakfast or lunch, if you don't want to eat at the hotel. Many options in walking distance for the different budget.It is great for family , for couples with baby , single person won't feel lonely because people are very friendly around.Highly recommend for 3-4 days getaway , it is fantastic

Room Tip: ask for higher floor
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Irina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this reviewResponded 13 June 2018

Dear Irina K,

Thank you for sharing such wonderful comments about your recent Trump International experiences. We were truly delighted to read that you had very much enjoyed your stay with us, and that you were in particular pleased with the upgrade and your accommodations.

Thank you also for highlighting the excellent service you received from our team. Rest assured we will share your kind comments with them.

Thank you from all of us at Trump International Beach Resort. We certainly hope to see you back soon. Until then, we remain at your service.

Warm Regards,
Linda Geyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

Fabulous Hotel, courteous staff. Room was spotless, comfy beds, balcony with amazing views. Also had lovely pools and beach access. Great bar service at pool. Our family will definitely be back again. Much prefer North Beach area to south Beach. . Highly recommend this lovely Hotel.

Stayed: June 2018, travelled with family
Thank 59geri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this reviewResponded 5 June 2018

Dear 59geri,

Thank you for sharing your comments of your experience at Trump International Beach Resort.

We were delighted to read that you found our Forbes four star hotel to be fabulous and you enjoyed the amazing views of the Atlantic Ocean, you enjoyed the great pool and beach service, enjoyed the clean and comfortable beds, and the team members provided you with friendly and attentive service. The team will be happy to know that they were able to provide you with sincere and a memorable experience.

Again, thank you for your recommendation. We hope to welcome you back soon. Until then, we remain at your service.

Kind regards,
Linda Geyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

The hotel is very good and central located. A valet service will take care of your vehicle. The lobby looks by far better as the outside are in front of the hotel.

It’s one of the dated trump resorts, but perfectly maintained and updated to today’s standard.

The rooms have a very convenient size, the bathroom has a double washing basin a separate shower and bath tube. Towels and amenities are by far more then needed. Everything of the best quality.

The staff is very friendly and most of the time helpful too. Over a beer you get advised what to do in town and around by the barmen. Every staff has a name batch what indicates as well where he’s from. Very helpful if you look for any advise in a different language.

The pool area and the beach are really nice and very clean.

I didn’t talk about the food, because everything was extraordinary good and of the best quality.

I can only recommend this resort.

Stayed: May 2018, travelled with family
1  Thank Citiport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this reviewResponded 29 May 2018

Dear CitiPort,

Thank you for sharing your recent Trump International experience.

We were truly delighted to read that you had very much enjoyed our resort and the guest room you stayed in, and that you were in particular pleased with the friendly and attentive service you received from our staff. Rest assured we will share your kind comments with them.

Thank you for also highlighting that we are centrally located. Many of the guests enjoy staying at our Sunny Isles Beach resort since we are in close proximity to fine dining establishments, shopping malls, such as Bal Harbor and Aventura malls, MIA and Ft. Lauderdale airports, and downtown Miami.

Thank you from all of us at Trump International Beach Resort. We certainly hope to see you back soon.

Warm Regards,
Linda Geyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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