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Reviewed 20 May 2018

Everything was perfect. Stuff was helpful and friendly
need to improve the rooms a little. Especially shower. I don't know why but I had problem with hot water in shower. every time the water was a little warm.

Stayed: June 2017
2  Thank sannet639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 21 May 2018

Thank you for choosing the Ramada Plaza Marco Polo Beach Resort. It is a pleasure reading you had a great stay and that you liked our courteous service. We agree there are areas within the hotel which are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue renovating and refreshing more rooms this year. On behalf of my team, I invite you to visit us again soon.

Thank you,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018 via mobile

I attended a conference at this hotel. My room had mold and mildred in the bathroom. The furniture was old and out dated. 2 of my friends had bugs in their room. When they reported it front desk staff was it bushed off as its FL, we have bugs.

Stayed: April 2018, travelled with friends
2  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Guest Relations Manager at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 23 May 2018

Dear MM,

Please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced with this visit. Thank you for being our guest.

Thank you,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

This hotel was nice to stay in we just wanted to chill for few days after spending last few days in New York.. think this was Miami’s quite time? Was quite, plenty of seats at breakfast, plenty of sunbeds and beach space!! Pool wasn’t that big but wasn’t busy so was even better, was deep also 11 feet in deep end , makes a change of other pools only chest height! (In Europe anyway)

Stayed: May 2018, travelled with friends
Thank Zoew2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 18 May 2018

Zoe, thank you for the review of your stay at the Ramada Plaza Marco Polo Beach Resort. We are delighted to know we met your expectations for the perfect beach vacation. We look forward to welcoming you back for another outstanding experience. 

Thank you,
Guest Relations

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Reviewed 14 May 2018

The building is old and needs to be renovated. The building was built in the 60's and still has that same look. Also the maid service was not adequate. She came in a gave us towels some days and that was it.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
3  Thank kimhunt4821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 15 May 2018

Kim, thank you for staying with us and sharing your concerns. We are sorry our hotel did not meet all of your expectations. We agree there are areas within the hotel which are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue renovating and refreshing more rooms this year. Also, we apologize for the housekeeping service issue you had. We will share your feedback with the team to ensure it is not repeated again. Thanks again, and we hope to welcome you back.

Thank you,
Guest Relations

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Reviewed 12 May 2018 via mobile

For the last two months we have received nothing short of excellent service from Gary in the catering department. She has been extremely helpful and a pleasure to work with. We truly appreciate her prompt response to all of our requests. We are looking forward to having our event at the hotel next weekend and hope that we are as happy with the hotel as we are with her service.

Stayed: May 2018, travelled on business
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 12 May 2018

Michelle, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you appreciated Gary. Your compliments will be definitely shared with her. Thanks for choosing the Ramada Plaza Marco Polo Beach Resort for your event. We can’t wait to have you here the coming weekend and look forward to making your event a successful one!

Thank you,
Guest Relations

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